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Can't Stop Popups!

Discussion in 'Virus & Other Malware Removal' started by parman, Apr 17, 2015.

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  1. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
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    560
    I am having to write this on my other laptop cause my main one is infected really bad. Just last week with the help of (frank) flavalle my laptop was running great after installing and running TFC and Adw cleaner.
    Then yesterday I downloaded a program that copied songs from my ipod to my computer and then I started getting all kinds of popups. Especially in Google Chrome! I uninstalled Google Chrome and I uninstalled Avast Anti-Virus and then reinstalled. Alot of these popups are telling me I have a rootkit virus, or I need to call Microsoft Certified Partners. They even gave me a number but I don't know if any of these are legit. Whatever I open, I get 4 or 5 more popups that have to do with either java or system is infected. I went into safe mode and ran Adw and TFC again and also Malwarebytes which found over 700 infections. After deleting them and rebooting I still have the same thiing going on.
    Laptop: Dell Studio 1749
    HDD: 500GB
    Memory: 6GB
    Operating System: Windows 7 Home
     
  2. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Now when I try to open a thread from a basketball website a page will come up claiming to be System Support IT and giving me a number or numbers to call. ALso, my cable provider givng me a number cause its telling me I have a security alert. I don't know if any of this is legit or a scam.

    Can someone please help??
     
  3. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Whenever I try to open anything, I get a number of popups like this:
    Unable to download showad.js from ads.pubmatic.com.


    Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.
    I try to open Google Chrome and when I click on browser I get:
    Adobe Flash Player, Uh-Oh.... You need Flash!!
    We have detected that your computer needs the Adobe Flash Player to properly view this video. The minimum required version of Flash for this video is 11.8.0
    Downloading the latest version of this software will allow you to experience the full version of the site as it was designed with simpler, stress-free navigation, more customization options, and tons of new content.
    Anything I click on, I get popups of all kinds. This happens in all browsers. I have run Malwarebytes scans, adw cleaner, and TFC.exe.
    I've uninstalled Google Chrome and reinstalled. I have uninstalled Avast Anti-Virus and reinstalled but still can;t really use this laptop.
    Can someone help me with this?
     
  4. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Bump!!!
     
  5. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Logfile of Trend Micro HijackThis v2.0.5
    Scan saved at 8:29:52 AM, on 4/19/2015
    Platform: Windows 7 SP1 (WinNT 6.00.3505)
    MSIE: Internet Explorer v11.0 (11.00.9600.17728)

    FIREFOX: 37.0.1 (x86 en-US)
    Boot mode: Normal

    Running processes:
    C:\Users\keith.keith-PC\AppData\Roaming\Maxthon2\Maxthon.exe
    C:\Users\keith.keith-PC\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6ODU2F8E\HijackThis[1].exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://us.yhs4.search.yahoo.com/yhs...tCyC&cr=803586985&a=wny_ggfc_15_16&os=Windows 7 Home Premium
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
    F2 - REG:system.ini: UserInit=userinit.exe,
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Bing Bar Helper - {1dad3af3-ef2f-4f64-ac4b-11789189fcb6} - C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MIF5BA~1\Office14\URLREDIR.DLL
    O2 - BHO: browse pulse - {ed8e593d-1965-4e45-9d55-d56162dcde14} - C:\Program Files (x86)\browse pulse\Extensions\ed8e593d-1965-4e45-9d55-d56162dcde14.dll
    O3 - Toolbar: Bing Bar - {eec0f710-38b5-4aba-99bf-ec87564a4e13} - "C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll" (file missing)
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [StormWatch] "C:\Program Files (x86)\StormWatch\StormWatchApp.exe"
    O4 - HKLM\..\RunOnce: [DSUpdateLauncher] "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe" /NOCONSOLE /D="C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate" /RUNAS "C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\DSUpd.exe"
    O4 - HKLM\..\RunOnce: [STToasterLauncher] C:\Program Files (x86)\Dell DataSafe Local Backup\toasterLauncher.exe
    O4 - HKLM\..\RunOnce: [Update] C:\Users\keith.keith-PC\AppData\Roaming\VOPackage\VOPackage.exe /runonce
    O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_06A8610B1447165EE60578F6FFA1AC0E] "C:\Program Files (x86)\Crossbrowse\Crossbrowse\Application\crossbrowse.exe" --no-startup-window
    O4 - HKCU\..\RunOnce: [DigitalSites] wscript /E:vbscript /B "C:\Users\KEITH~1.KEI\AppData\Roaming\DigitalSites\UpdateProc\bkup.dat"
    O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MIF5BA~1\Office14\EXCEL.EXE/3000
    O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MIF5BA~1\Office14\ONBttnIE.dll/105
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
    O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
    O9 - Extra button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra 'Tools' menuitem: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
    O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_0057cbec48a2d7cf\AESTSr64.exe
    O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
    O23 - Service: Apple Mobile Device Service - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Template Web Server (bowepeki) - Unknown owner - C:\Users\keith.keith-PC\AppData\Roaming\4C4C4544-1429222101-3010-804B-B8C04F514D31\nso8F47.tmp
    O23 - Service: Creative ALchemy AL6 Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\AL6Licensing.exe
    O23 - Service: Creative Audio Engine Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\CTAELicensing.exe
    O23 - Service: Creative Audio Service (CTAudSvcService) - Creative Technology Ltd - C:\Program Files (x86)\Creative\Shared Files\CTAudSvc.exe
    O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
    O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Event Log (EvtEng) - Intel(R) Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
    O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
    O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
    O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
    O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
    O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: O2FLASH - Unknown owner - C:\Windows\system32\DRIVERS\o2flash.exe (file missing)
    O23 - Service: Device Greyscale (poxuwyvy) - Unknown owner - C:\Users\keith.keith-PC\AppData\Roaming\4C4C4544-1429222101-3010-804B-B8C04F514D31\jnsy7681.tmp
    O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Intel(R) PROSet/Wireless Registry Service (RegSrvc) - Intel(R) Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
    O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: Service Mgr browsepulse - Unknown owner - C:\ProgramData\5b4b2b13-bc3c-4690-a9ac-2f28c7e74c15\plugincontainer.exe
    O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
    O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
    O23 - Service: Sound Blaster X-Fi MB Licensing Service - Creative Labs - C:\Program Files (x86)\Common Files\Creative Labs Shared\Service\XMBLicensing.exe
    O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
    O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
    O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_0057cbec48a2d7cf\STacSV64.exe
    O23 - Service: Italic Live (sycoboxy) - Unknown owner - C:\Users\keith.keith-PC\AppData\Local\4C4C4544-1429204357-3010-804B-B8C04F514D31\snsp1C63.tmp
    O23 - Service: TurboBoost - Intel(R) Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe
    O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
    O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    O23 - Service: Update Mgr browsepulse - Unknown owner - C:\Program Files (x86)\Common Files\5b4b2b13-bc3c-4690-a9ac-2f28c7e74c15\updater.exe
    O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
    O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
    O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
    O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
    O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
    O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

    --
    End of file - 13635 bytes
    Can someone please take a look at my HijackThis?
     
  6. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Bump!!!
     
  7. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Bump!!!
     
  8. parman

    parman Thread Starter

    Joined:
    Mar 8, 2007
    Messages:
    560
    Now my laptop is showing:

    PXE-E61 Media test failure, check cable
    PXE-MOF: Exiting PXE ROM
    Operating System not found

    Can someone please take a look at this or tell me what I need to do?
     
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