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Can't turn off after shutdown.

Discussion in 'Hardware' started by Ent, Jan 20, 2013.

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  1. Ent

    Ent Trusted Advisor Thread Starter

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    Josiah
    This is simply peculiar.
    I was asked to look at a friend's computer (Windows 7 64 bit desktop, apparently unbranded) which won't turn off. If you shut it down, it shuts down but hangs at the end with just the little power light on (which should turn off).
    After much fiddling, it appears that restarting the machine and then shutting it down works fine, but if the last time it booted was from a cold boot (as opposed to a restart) the problem recurs. This has survived a full OS reset!

    While not a serious issue, if anyone has any clue as to what might cause such peculiar behaviour, I'd welcome it.
     
  2. ajkane

    ajkane

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    Do you think this is a OS or Hardware issue? You could try re-installing the OS, or updating the BIOS if an update exists.
     
  3. managed

    managed Trusted Advisor Spam Fighter

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    How did you do the 'OS reset' ?

    Does it shutdown properly from Safe Mode ?
     
  4. Ent

    Ent Trusted Advisor Thread Starter

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    I'm almost certain that it's a hardware issue.


    The "OS Reset" was done with a recovery disk (apparently; I wasn't actually there to see).
    It shut down properly after restarting in safe-mode, but that appears to be the effect of restarting rather than being in safe mode.
     
  5. crjdriver

    crjdriver Moderator

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    Generally hanging on shutdown is caused by a driver/software/resident program. To attempt to find out what is causing the problem, bring up task mgr and see what is running. Kill process one at a time and attempt a shutdown until you find the process that is causing the problem.

    It would also help if you posted the exact system specs; ie mb, ram, cpu, etc, etc. I have seen a few instances of people upgrading to a new os like win7 or whatever and needing a bios update for the mb to work correctly with the new os.
     
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