Cant turn on defender, install windows updates or get rid of adware/malware-HELP

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canyouseeemenow

Lisa
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Nov 17, 2014
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I'm almost positive that my title says it all, whatever is on this laptop, is stubborn! I'm savvy enough to get myself in trouble and have tried so many things - perhaps I've made it worse or it even more likely, just beyond my scope of knowledge.
I am unable to install windows updates- they it says failed. Malwarebytes scanned caught & quarantined, emsisoft installed, scanned- quaritined- (since uninstalled), same with eset online scanner.

When I go to a webpage, the entire page shifts down, I get blocks of flashing ads on the page and sometimes another tab opens up- according to my history it's "a.akamaihd.net redirect".

I've got complete scan logs from farbwar that I can provide, but as requested before posting here is the information on this computer.
Please Please please help..

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Pentium(R) CPU 2127U @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 2
RAM: 3965 Mb
Graphics Card: Intel(R) HD Graphics, 2046 Mb
Hard Drives: C: Total - 463032 MB, Free - 397429 MB; Y: Total - 489 MB, Free - 192 MB;
Motherboard: Dell Inc., 0FXP6Y
Antivirus: Windows Defender, Disabled
 
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