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Can't uninstall 'Error Tech'

Discussion in 'Virus & Other Malware Removal' started by django47, Mar 3, 2012.

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  1. django47

    django47 Thread Starter

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    Quite a while ago i had 'samsung pc studio3 installed but recently i was unable to close it unless i pressed ctrl-alt-delete and used the task manager to close it. Anyhow i had the bright idea of uninstalling it then reinstall it again.
    I googled a site that i could download it from and thats when my troubles began. I managed to sort out most of the problems but the thing i'm stuck with is, when i connect to the internet, I then click on the internet explorer icon and I get "internet explorrer cannot display the webpage', or words to that affect. The only way i can get my igoogle home page is to click on the 'broadband home' link on the 3 connection mamager which puts the 3 homepage on the screen and then if i click the little google icon on the favourites toolbar, thats the only(roundabout) way i can get my browser homepage.
    When i tried to download the samsung pc suite i actually downloaded something called 'error teck' and I tried to uninstall it from the, 'programs and features' list but i got this thing on the screen with a red X and it said something like, "it doesn't exist, cannot be uninstalled" ever since that has been there, all the trouble started and i've run out of ideas.
    I came to this forum once before and one of the chaps was really helpful, i hope i'm as lucky this time.
     
  2. pip22

    pip22

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    Can't find any helpful references to Error Tech or Error Tek software, so it could be malware that you've unwittingly installed. You'll need to post on the malware forum as we aren't allowed to help with malware detection or removal on the windows forums. Malware forum is here: http://forums.techguy.org/54-virus-other-malware-removal/

    Please note, I'm only suggesting it may be malware since I can find no information on it. You may not have malware on your system but it needs checking out to be certain.
     
  3. django47

    django47 Thread Starter

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    Thank you for your input. Actually I found the Error Teck web site when I was looking for anything that might help, and I emailed them. They wasn't very helpful, they were more concerned that I should want to uninstall their program, or whatever it's called, and error teck is suppose to repair registry errors and suchlike.

    Whether they are above board or not, the fact remains that it will not uninstall in the normal way, and my troubles started right after downloading it.

    How I accidentlly downloaded it was, I googled the samsung pc studio suite so I can connect my mobile, but when I found one that looked okay but it had 4 download links, but I didn't actually know which one was for the pc suite. I hovered the curser over each but it didn't help so I chose the one I thought most likely and chose the wrong one.
    In the programs and features list, it is listed as Error Teck 1.4 and the publisher is Solid Quest Inc'.
    It is very possible that i unwittingly did something that didn't look important at the time, and messed up some settings, but I've gone over it in my head and can't remember exactly what I did.
    I have also tried loads of things recomended from help forums such as Microsoft, but nothing helped.
     
  4. Ent

    Ent Josiah Trusted Advisor

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    It is quite common for registry cleaner software to be promoted alongside the software that you actually want to download, and it is often quite difficult to tell exactly which button you need to press. Most people on this forum advise against using registry cleaners at all; they cause huge numbers of problems and they don't bring the benefits they promise either. Still, I don't think I have to convince you not to use registry cleaners.


    From installing ErrorTeck in a sandboxed environment on my own machine, I can tell you the following:

    The installer creates shortcuts to the software in their usual places on the desktop or start menu.
    The program itself is stored in the folder you specified on installation, by default this is C:\Program Files\ErrorTeck
    It also modifies a number of files in the Windows directory.
    I cannot detect what changes it makes to the registry, though it does make some changes.

    There is an uninstaller, located in (by default)
    C:\Program Files\ErrorTeck\unins000.exe
    You can run this (by navigating to it and doubleclicking on it) even if you can't uninstall through the standard Add/Remove programs interface. It does seem to remove the program, though without knowing exactly what changes the installer made I can't be certain.


    Hopefully this will resolve the issues you were having; if not we'll have to see where we can go from here.
     
  5. django47

    django47 Thread Starter

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    Thank you for taking the time to help me with this problem. I tried your suggestion but in the end I get the same message as when I try to uninstall it from 'programs'. I kept an image with the 'snipping tool' but I couldn't send it as an attachment, but I'll try and describe it. A red circle with a whiteX on the left side and it says, File"c:\Program Files\Error Teck\Unins000.dat"does not exist.Cannot uninstall.
    When I click, I nernet Explorer, I get "Internet Explorer cannot display the webpage". I get round it by, when I select 'connect' on the 3connection manager, I set it to automatically display their home page. That gives me the favourites toolbar, on which I can select, amongst other things, the igoogle icon which brings up my usual home page. I did check internet options and igoogle is still listed as my home page.
    You are absolutely right about the 'download' buttons, in fact there were 4 of them, but I admit that their were 2 main ones that stuck out, bigger than the others, so I had to choose, and, sods law, I picked the wrong one. I have tried several times to find the download for the samsung pc suite but they are all the same.I believe thats why the download is free, they probably get paid to bring them unwitting customers who download their stuff thats always connected to advertising somewhere along the line. The trouble is, it's impossible to know which is the correct button to select, and in doing so, theirs no knowing what trouble we bring upon ourselves with unknown entities.(sorry I ran a bit off track there).
     
  6. Ent

    Ent Josiah Trusted Advisor

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    I too am struggling to find an official download source for PC studio on the Samsung website. Part of the problem is that there are actually different versions of the software for different phones, so making sure that a download site is not only legitimate but also compatible with your phone is no easy matter.

    I'll ask if the malware team would take this one on. Whether or not it is this ErrorTeck, some of what you're describing sounds very much like the effects of malware.

    For the record, you can find instructions on how to upload a screenshot in this library article.
    http://library.techguy.org/wiki/TSG_Posting_a_Screenshot
     
  7. eddie5659

    eddie5659 Moderator Malware Specialist

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    Hiya

    Lets see if anything stands out as malware related :)

    Can you run this for me:

    Download OTL to your Desktop
    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
      • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
      • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time and post them in your topic


    If it looks dodgy, I'll move it to the Malware forum ;)

    eddie
     
  8. captainron276

    captainron276 Ron

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  9. django47

    django47 Thread Starter

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    Hi,
    I clicked on the OTL link on your message and a warning came on the screen which said, OTL.exe is not commonly downloaded and could harm your computer. So I didn't take any chances, I've done enough damage already by unwittingly trying to fix things I don't really understand.
    This Error Teck that I cant uninstall, is on the start menu>all programs and when I click it , it opens 3 sub menu's, 1. Error Teck. 2. Error Teck on the web. 3. Error Teck uninstall. Number 3 brings up the same warning as trying to uninstall the other ways I tried to. number 2 I was going to try and send a screen image of what happens but when I click on, Manage Attachments, nothing happens. But if I select number 2, I get two windows. The largest is black with nothing on it except along the top of the white border and it says, c:\Progra~2\micros~1\Windows\STARTM~1\programs\ERRORT~1.pif. The smaller window is white with the same wording plus it also says, Invalid program file name, please check your pif file. The two windows come one on top of the other but can be dragged seperately. I don't know what it means, "check pif file". If I select the main Error Teck(no1) I get a bright burnt orange window with a SCAN button. I haven't chanced clicking on the SCAN button in case. I still can't select Internet Explorer without, Internet Explorer cannot display the web page.
     
  10. Ent

    Ent Josiah Trusted Advisor

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    And such caution is always advisable.
    (y)


    However, that message is just a generic one by Internet Explorer, which has no virus scanning capacity, about any program since any program from the net could be malicious and could harm your computer. In this case OTL is a tool developed by one of the most resepected representatives of the antimalware community.
    It runs a quick scan and create a log of various facts about your machine. For example it will record which programs are set to start up with your computer. Clearly most of these will be legitimate, but malware will also have to start up. A trained antimalware helper like eddie can interpret the log and distinguish what's good from what's bad. OTL makes this log in a simple text file that you can post here for eddie to look at.
    Unless given specific scripted instructions to repair an infection, OTL makes no changes whatsoever to your computer beyond saving this text file. It doesn't even need to be installed, but runs straight from your desktop. Once the issues are all resolved, OTL is the easiest thing in the world to remove. :)

    You are understandably nervous about messing where you don't understand, but all the antimalware helpers are very good at explaining exactly what to do to get the machine up and running again. Now, since this is being treated as a malware issue I'll get my nose out of it. I'm not yet trained to deal with such issues.
     
  11. eddie5659

    eddie5659 Moderator Malware Specialist

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    Thanks for explaining Ent (y)

    Yep, as Ent has mentioned above, this is a tool that everybody in the malware removal community uses, so there is no problems with downloading it.

    I still get that message some times, I think its because the tool is updated a lot during the weeks, so it can keep changing in the download details.

    Just download it, ignore the message, just click OK.

    Then run it as above :)


    ----------------

    Also, can you run this for me:

    Please download Malwarebytes' Anti-Malware from Here

    Double Click mbam-setup.exe to install the application.
    • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan.
    • The scan may take some time to finish, so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note:
    If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediatly.

    And post all logs created by the two programs :)

    eddie
     
  12. django47

    django47 Thread Starter

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    I'm having a bit of a problem with this OTL, when I try and run it I get a choice of actions, one is delete and the other is actions so I select actions and a dialog box gives me two choices, delete this program or don't run this program. What am I doing wrong, I tried it 4 times and got same results every time,
     
  13. eddie5659

    eddie5659 Moderator Malware Specialist

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    Is that when you're downloading it? Looking at the actual program, there is nothing that says Actions.

    Are you downloading directly to the desktop, or trying to run from the internet? If the latter, just download directly to the desktop.

    When you get this message popping up:

    OTL.exe is not commonly downloaded and could harm your computer

    Just carry on downloading, but make sure its not the Download folder, which I think is default for most things, but the actual desktop ;)
     
  14. django47

    django47 Thread Starter

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    You have probably realised by now that I'm no tech guy so unless it's something I have already done successfuly, I tread with great trepidation and sometimes make the wrong move.
    Anyway, I clicked on the link 'OTL' in your earlier post then at the bottom of the screen (whatever I'm doing at the time) a yellow strip that first says scanning then after a few seconds, Run-Save-Cancel. I select-Run. Then the message changes to the 'commonly downloaded' warning I described earlier with choices, Delete-Actions-View downloads.Oh yea, in the left side of the strip/box a red shield with a white cross. Anyway I select Actions and it produces a box with two choices, Delete or Don't run this program. That is what happens exactly. What am I doing wrong?
     
  15. django47

    django47 Thread Starter

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    I know you must think I'm a bit of a dork, but things that come as second nature to you, totally baffle me. Is it because I tried to download OTL directly from the link on one of your posts when you first told me about it. I thought that was it because the OTL was in bold red underlined, I assumed that was what I was suppose to do. Or do I look it up on the internet and download it. Also, I'm sorry but I'm not too sure what you mean by, "Downloading it directly to my desktop".
    I really do feel like an idiot, but I'm learning as I go along and this is one of the things I've not come across before and all my Vista books only cover the basics.
    In the meantime I'm going to see what I can learn on the internet. I truely am 100% self taught.
     
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