Can't uninstall/install Norton Antivirus because..

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Toan Pham

Thread Starter
Joined
Jul 18, 2004
Messages
17
Hi

I bought my HP Desktop system last year. At the time of purchase, there was a trial version of Norton Antivirus 2004(30 days). I and my younger brother are the two primary user on this Windows XP Home. Last week my computer was infected with a virus and I decided to buy Norton Antivirus 2005. Before I install this software, I went to Add/Remove software and tried to uninstall Norton Antivirus 2004. Here is the message that pop up:

The installation is missing the file instops.dat. Setup will now exit.

So I tried to install Norton Antivirus 2005, the same message appear. Therefore, I cannot install new software NOR uninstall the old software. Please tell me how to fix this problem (i.e get rid of this annoying message and install Norton Antivirus succesfully).

Thank you very much.
(Please answer in detail, thanks)
 
Joined
Feb 11, 2005
Messages
2
Toan Pham said:
Hi

I bought my HP Desktop system last year. At the time of purchase, there was a trial version of Norton Antivirus 2004(30 days). I and my younger brother are the two primary user on this Windows XP Home. Last week my computer was infected with a virus and I decided to buy Norton Antivirus 2005. Before I install this software, I went to Add/Remove software and tried to uninstall Norton Antivirus 2004. Here is the message that pop up:

The installation is missing the file instops.dat. Setup will now exit.

So I tried to install Norton Antivirus 2005, the same message appear. Therefore, I cannot install new software NOR uninstall the old software. Please tell me how to fix this problem (i.e get rid of this annoying message and install Norton Antivirus succesfully).

Thank you very much.
(Please answer in detail, thanks)
I'm experiencing the same problem, did you find any solution yet?
Chris.
 
Joined
Feb 11, 2005
Messages
2
I'm experiencing the same problem, did you find any solution yet?
I do not know if something is hapening ...but I send this message again.
Sorry if it goes wrong.
Chris.
 
Joined
Jul 23, 2005
Messages
1
Hi...
Has anyone figured this out yet cuz i really need some help here. I am having the exact same problem so I cant download any other antivirus programs. My computer is not safe right now. anyone.......anyone...........?
 

LauraMJ

Administrator
Joined
Mar 18, 2004
Messages
13,437
Go here:

SymNRT

And try the suggestions in "Section 1." If you have already tried those, and they have failed, then scroll down to "Section 2" and download the "SymNRT.exe." and follow the instructions to have that tool remove the Norton 2004 from your computer. Be sure to read through all the instructions before you download and run the tool.

Once you have run the SymNRT tool and it has removed the 2004 version, you can then install the 2005 version.
 
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