Cant uninstall Mozilla

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

sd334

Thread Starter
Joined
Nov 11, 2011
Messages
3
HI - I have been having some issues with Mozilla and wanted to reinstall. I tried to uninstall with Add & remove etc and it kept saying Program is in use. I made sure it wasnt and tried again. Same result. I rebooted the pc - same thing. I downloaded Mozilla again and when I try to install it also tells me to close the program first...H-E-L-P please?????
ssd334

PS Not sure if you want this info but here it is.

OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) D CPU 3.00GHz, x86 Family 15 Model 6 Stepping 4
Processor Count: 2
RAM: 2039 Mb
Graphics Card: Intel(R) 82945G Express Chipset Family, 224 Mb
Hard Drives: C: Total - 78160 MB, Free - 11252 MB; D: Total - 160312 MB, Free - 98565 MB;
Motherboard: , ConRoe1333-DVI/H
Antivirus: Kaspersky Internet Security, Updated: Yes, On-Demand Scanner: Enabled
 
Joined
Oct 26, 2001
Messages
57,793
Mozilla what?

Mozilla has many programs.
Firefox
Thunderbird
Seamonkey
etc
 

sd334

Thread Starter
Joined
Nov 11, 2011
Messages
3
Thanks for taking the time to read my plea for help.
The program that I cannot uninstall is Mozilla Firefox 7.01
I have tried the Windows Add & Remove, Revo uninstaller and still get CLOSE THE PROGRAM. I have rebooted and tried all of this again and still no luck
sd334
 
Joined
Oct 26, 2001
Messages
57,793
One added thing is if you have two login profiles you need to make sure it's not running in the other profile.
If you do then go to the other profiles and open Firefox. Do this in case it had a bad shutdown and Firefox gives you the option when it startd to restore last session.
Maybe this is what happen and is why some file is in use that gives you that message.

So check all other Firefox profiles and open each to rule this out or fix the just maybe fix the trouble.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
If no luck with the above, try uninstalling Firefox in Safe Mode.

In Safe Mode, the Windows Installer service won't start. Download SafeMSI to make the Windows Installer service start in Safe Mode. Run the program while in Safe Mode.

Try uninstalling Firefox.

To reinstall Firefox, do the same but in Safe Mode with Networking.
 

sd334

Thread Starter
Joined
Nov 11, 2011
Messages
3
Thanks for the great advice Phantom.
I am truly grateful that you have solved this problem for me.
Have a great day
sd334
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
It can be done with a simple registry tweak as well. However, it's even simpler with the program.
 
Joined
Oct 26, 2001
Messages
57,793
So can you undo the tweak also?

Does not say much on how it works and the screenshot does not show much so is it that each time you open SafeMSI it turns Windows Installer service on and off?
 
Joined
Apr 26, 2003
Messages
5,837
Thanks Phantom010, great little tool to have on hand. I duplicated on my Utilities flash drive.
 

Phantom010

Retired Trusted Advisor
Joined
Mar 9, 2009
Messages
34,801
So can you undo the tweak also?

Does not say much on how it works and the screenshot does not show much so is it that each time you open SafeMSI it turns Windows Installer service on and off?
Yes but why undo it?

If you must, here's the actual registry tweak:

Code:
Windows Registry Editor Version 5.00
 
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MSIServer]
@="Service"
For Safe Mode with Networking:

Code:
Windows Registry Editor Version 5.00
 
HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\MSIServer
@="Service"
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Staff online

Top