Can't Uninstall Windows Media Player 7.1

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robodoc

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Apr 1, 2002
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Bear with me, I'm a new member. I tried using the uninstall info from MS. Problem is that when I go to Add/Remove Programs, Media Player 7.1 or any other version for that matter doesn't show up in the window on either of my computers. I find it many other places and I know it's there because I've used it. Every other place I find it and try do delete it I always get the error message telling me it can't be deleted because the source file is in use. I think this is because it is always up and running in the background. I've looked everywhere I can think of to shut it down, but to no avail. When I querried a buddy, he said his appeared in the Add/Delete window. Any help would be appreciated. My system runs ME.
robodoc
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
Try uninstalling MediaPlayer like so:

Go to Start/run, copy the bold and paste it in.
Click OK:

"C:\Program Files\Windows Media Player\setup_wm.exe /Uninstall"

Tell us what happens. It ought to work

Good luck,
 

robodoc

Thread Starter
Joined
Apr 1, 2002
Messages
214
Tony, I tried to reply with more problems & info. When scroll down and submit my reply, it tells me my message is 678 characters to long, that 50000 is the max. My whole message was no longer than my first. I'm new at this site.
 

TonyKlein

Malware Specialist
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That's strange.

Are you sure you hit 'post reply', and not 'quote'?
 

robodoc

Thread Starter
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Apr 1, 2002
Messages
214
Tony, I'll try again. When I tried to do as you suggested I kept getting some type of indication that the path was no good. So I went to search and tried from there. I kept getting a message that Program Files\Windows Media Player is not a valid folder. I the went to My Computer clicked on Program Files and then opened the file labeled Windows Media Player. Once there I find an icon that looks like a blue and white computer, labeled Setup_WM. When I executed it it brought up a window for me to Reinstall media player or reinstall specific components. There was no option to uninstall. I origionally downloaded 7.1 from the MS download center. I burned it to disc so I could upgrade all three of my computers. All three computers have the same issue.... no windows Media Player 7.1 in the Add/Delete window and no apparent uninstall option. Do you thing I didn't get that part from MS?
Kevin
 

TonyKlein

Malware Specialist
Joined
Aug 26, 2001
Messages
10,392
It happens.

However, the uninstall string should work in principle, unless I'm mistaken, as long as the path to setup_wm.exe is correct.

If you get a "invalid path" error, this means that setup_wm.exe is in a different place than the one in the uninstall string.

If the location of the file is in D:\Program Files\Windows Media Player, instead of in C:\Program Files\Windows Media Player, you'll get that error.

This is only an example of course, but you do need to adapt the uninstall string so that it points to the exact location of the file.

Good luck,
 

robodoc

Thread Starter
Joined
Apr 1, 2002
Messages
214
Tony, Thanks for your help but I'm still unable to uninstall. Ive tried to go to Add/Delete and the program is not in the window.
If I go through my computer/program files then right click on the windows media player file and pick delete I get amessage telling me this is a read only file and do i syill want to send it to the recycle bin? I say yes and then get the message that it can't be deleted because the source file is in use. I thought this might be because WMP is always on in the background so I looked all over in the start up files as well as other areas and could not find anywhere to turn it of or confirm that it was running in the background.
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,270
Hiya

Just read what Tony said. He mentioned that the location of the setup_wm.exe may be in a dufferent place. Can you doublecheck that the location is as follows:

C:\Program Files\Windows Media Player

To find out the exact location, do a serach using Find Files and Folders for setup_wm and see if its as above.

Is your drive that its on definatly the C Drive?

Regards

eddie
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
Just an FYI for everyone....I split your posts from an older thread and merged it into this new thread...... :)
 

robodoc

Thread Starter
Joined
Apr 1, 2002
Messages
214
I was able to chase these file through the C Drive and blow them out. They landed in three different places and the only thing I can figure is that I got lucky and deleted the right one first, which freed up the other for deletion. They were in three seperate folders. Anyone got a clue as to why this program wouldn't show up in the ADD/DELETE PROGRAMS window?
 

~Candy~

Retired Administrator
Joined
Jan 27, 2001
Messages
103,706
It doesn't show up in mine either....probably some kind of "Microsoft Feature." :D :D
 
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