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cant update programs or enter safe mode

Discussion in 'Virus & Other Malware Removal' started by echosa, May 2, 2010.

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  1. echosa

    echosa Thread Starter

    Joined:
    May 2, 2010
    Messages:
    7
    Im using windows xpSP2 im not able to update my malwarebytes or spybot or any other various removal tools. also when trying to enter safe mode after i choose safe mode the computer just reboots. ive run malwarebytes and other programs without the updates and it comes up clean. ive run hijack this and here are those results.

    please help
    thanks in advance


    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:04:48 AM, on 5/2/2010
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\arservice.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_US&c=Q106&bd=pavilion&pf=desktop
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=127.0.0.1:5555
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: (no name) - {2CC44912-38B7-467B-A2A9-DF157458A59B} - C:\WINDOWS\system32\basesr.dll (file missing)
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (file missing)
    O2 - BHO: (no name) - {4F599F5F-623F-428D-85CD-F214E97E1721} - (no file)
    O2 - BHO: (no name) - {B5B23DB0-4F30-48A6-AAEC-36E6B463A026} - C:\WINDOWS\system32\blackbo.dll (file missing)
    O2 - BHO: (no name) - {E753BFA6-28BE-44E7-90C2-A166C3A61F61} - C:\WINDOWS\system32\bat.dll (file missing)
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - .DEFAULT User Startup: Pin.lnk = C:\hp\bin\CLOAKER.EXE (User 'Default user')
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O9 - Extra button: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
    O9 - Extra 'Tools' menuitem: Connection Help - {E2D4D26B-0180-43a4-B05F-462D6D54C789} - C:\WINDOWS\PCHEALTH\HELPCTR\Vendors\CN=Hewlett-Packard,L=Cupertino,S=Ca,C=US\IEButton\support.htm
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photos.walmart.com/WalmartActivia.cab
    O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 93.188.163.39,93.188.161.101
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Lavasoft Ad-Aware Service (aawservice) - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
    O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
    O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
    O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
    O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

    --
    End of file - 6166 bytes
     
  2. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Hello there :cool: Welcome to the TSG Forums.
    My name is NeonFx. I'll be glad to help you with your computer problems. Logs can take some time to research, so please be patient with me.


    Please note the following:
    • The fixes are specific to your problem and should only be used on this machine.
    • Please continue to review my answers until I tell you your machine appears to be clean. Absence of symptoms does not necessarily mean that the system is completely clean.
    • It's often worth reading through these instructions and printing them for ease of reference. I may ask you to boot into Safe Mode where you will be unable to follow my instructions online.
    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
    • Please reply to this thread. Do not start a new topic.



    Step 1

    Download OTS to your Desktop

    • Close ALL OTHER PROGRAMS.
    • Double-click on OTS.exe to start the program.
    • Check the box that says Scan All Users
    • Under Basic Scans please change the radio button under Registry from Safe List to All.
    • Under Additional Scans check the following:
      • Reg - Desktop Components
      • Reg - Disabled MS Config Items
      • Reg - NetSvcs
      • Reg - Shell Spawning
      • Reg - Uninstall List
      • File - Lop Check
      • File - Purity Scan
      • Evnt - EvtViewer (last 10)
    • Please paste the contents of the following codebox into the Custom Scans box at the bottom
    Code:
    %SYSTEMDRIVE%\*.exe
    /md5start
    eventlog.dll
    scecli.dll
    netlogon.dll
    cngaudit.dll
    sceclt.dll
    ntelogon.dll
    logevent.dll
    iaStor.sys
    nvstor.sys
    atapi.sys
    IdeChnDr.sys
    viasraid.sys
    AGP440.sys
    vaxscsi.sys
    nvatabus.sys
    viamraid.sys
    nvata.sys
    nvgts.sys
    iastorv.sys
    ViPrt.sys
    eNetHook.dll
    ahcix86.sys
    KR10N.sys
    nvstor32.sys
    ahcix86s.sys
    nvrd32.sys
    symmpi.sys
    adp3132.sys
    mv61xx.sys
    /md5stop
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\system32\drivers\*.sys /lockedfiles
    %systemroot%\System32\config\*.sav
    • Now click the Run Scan button on the toolbar.
    • Let it run unhindered until it finishes.
    • When the scan is complete Notepad will open with the report file loaded in it.
    • Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
    Please attach the log in your next post. To do so click on the blue "Reply" button or "Go Advanced" and click on the "Manage Attachments" button

    Step 2

    [​IMG] GMER Rootkit Scanner
    Please download GMER from one of the following locations and save it to your desktop:
    • Main Mirror
      This version will download a randomly named file (Recommended)
    • Zipped Mirror
      This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
    • Disconnect from the Internet and close all running programs. Make sure you disable your security programs as well, as they may interfere with the program.
    • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
    • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

      [​IMG]
    • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
    • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
    • Now click the Scan button. If you see a rootkit warning window, click OK.
    • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
    • Click the Copy button and paste the results into your next reply.
    • Exit GMER and re-enable your security programs when done.


    If you have trouble running GMER, please try running it in Safe Mode. To get to Safe Mode you'll need to repeatedly tap the F8 key on your keyboard as you turn your computer on until a black and white menu appears with the option.

    If you continue to have trouble with it, try running it without the "Files" scan checked.



    Again, if the results are really long, please attach them using the instructions I gave you at the end of step 1. This is to avoid having to scroll down the page too much make the space cleaner.
     
  3. echosa

    echosa Thread Starter

    Joined:
    May 2, 2010
    Messages:
    7
    i did everything that was listed and i believe attached the corresponding logs. thank you for your help and look forward to hearing back

    thanks again
    eric
     

    Attached Files:

  4. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Good. Let's do this now:


    NOTE: ComboFix should NOT be used without supervision by someone trained in its use. It does a whole lot more to a system than just remove infected files.

    Download ComboFix from one of these locations:

    Link 1
    Link 2


    * IMPORTANT !!! Save ComboFix.exe to your Desktop



    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : Disabling Security Programs
    • Double click on ComboFix.exe & follow the prompts.

      Note: Combofix will run without the Recovery Console installed.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.


    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


    [​IMG]


    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    [​IMG]


    Click on Yes, to continue scanning for malware.

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

    Notes:

    1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
    2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
    3. Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you please let me know. A increasing number of infections are spreading using Autoplay and leaving it disabled is a good idea.
    4. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.
     
  5. echosa

    echosa Thread Starter

    Joined:
    May 2, 2010
    Messages:
    7
    i ran the combofix and the log is attached. the only difference than the instructions was that it didnt ask about the windows recovery and i dont recall that its actually on my computer. Also i checked and was able to update malwarebytes finally....thanks....although i did not actually run the program. i havent done extensive digging but it appears that the problem is hopefully solved.

    thanks again
    ill wait further instructions

    eric
     

    Attached Files:

  6. echosa

    echosa Thread Starter

    Joined:
    May 2, 2010
    Messages:
    7
    nevermind i rebooted my computer and it had the recovery console black screen so i guess it is on here i just never paid attention. oh well
     
  7. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Could you run GMER again for me to confirm the infection has been taken care of?
     
  8. echosa

    echosa Thread Starter

    Joined:
    May 2, 2010
    Messages:
    7
    heres the newest gmer log. seems to be mostly normal but just still seems alittle sluggish
     

    Attached Files:

  9. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    You had password stealing malware on your computer. Make sure you change all your passwords and possibly even notify your banks to be sure you're not affected by it.

    STEP 1

    Run OTS

    • Under the Paste Fix Here box on the right, paste in the contents of following code box

    Code:
    [Unregister Dlls]
    [Registry - All]
    < Internet Explorer Settings [HKEY_USERS\S-1-5-21-3387869291-3847074434-3211305878-1008\] > -> 
    YN -> HKEY_USERS\S-1-5-21-3387869291-3847074434-3211305878-1008\: "ProxyEnable" -> 1
    YN -> HKEY_USERS\S-1-5-21-3387869291-3847074434-3211305878-1008\: "ProxyOverride" -> <local>
    YN -> HKEY_USERS\S-1-5-21-3387869291-3847074434-3211305878-1008\: "ProxyServer" -> http=127.0.0.1:5555
    < BHO's [HKEY_LOCAL_MACHINE] > -> HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
    YY -> {2CC44912-38B7-467B-A2A9-DF157458A59B} [HKLM] -> C:\WINDOWS\System32\basesr.dll [Reg Error: Value error.]
    YY -> {B5B23DB0-4F30-48A6-AAEC-36E6B463A026} [HKLM] -> C:\WINDOWS\System32\blackbo.dll [Reg Error: Value error.]
    YY -> {E753BFA6-28BE-44E7-90C2-A166C3A61F61} [HKLM] -> C:\WINDOWS\System32\bat.dll [Reg Error: Value error.]
    < Drives with AutoRun files > -> 
    NY -> C:\AUTOEXEC.BAT  -> C:\AUTOEXEC.BAT [ NTFS ]
    NY -> C:\autorun.inf  -> C:\autorun.inf [ NTFS ]
    YY -> D:\AUTOEXEC.BAT  -> D:\AUTOEXEC.BAT [ FAT32 ]
    YY -> D:\Autorun.inf  -> D:\Autorun.inf [ FAT32 ]
    < MountPoints2 [HKEY_CURRENT_USER] > -> HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2
    YN -> \{3d5c629e-a57b-11de-8e0d-0015f2a42208} -> 
    YN -> \{3d5c629e-a57b-11de-8e0d-0015f2a42208} -> 
    [Files/Folders - Created Within 30 Days]
    NY ->  owsiryfmn -> C:\Documents and Settings\HP_Administrator\Local Settings\Application Data\owsiryfmn
    [Empty Temp Folders]
    [EmptyFlash]
    [ClearAllRestorePoints]
    [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot the PC when it is done
    • This will create a log in C:\_OTS\MovedFiles\<date>_<time>.log where date and time are those of when the fix was run. Open it from there if it does not appear automatically on reboot. Please copy and paste or attach the contents of that file here.

    Note: You may receive some errors while running the fix. Just press Ok and the fix should continue normally.
    If it seems to get stuck, give it some time. It's probably still working.


    STEP 2

    [​IMG] Please run Malwarebytes' Anti-Malware

    • Update it by clicking on the Update tab and then the Update button.
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Full Scan", then click Scan. Scan all of your harddrives.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:

    If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.



    STEP 3


    Using Internet Explorer or Firefox, visit Kaspersky Online Scanner

    1. Click Accept, when prompted to download and install the program files and database of malware definitions.



    2. To optimize scanning time and produce a more sensible report for review:
    • Close any open programs
    • Turn off the real time scanner of any existing antivirus program while performing the online scan. Click HERE to see how to disable the most common antivirus programs.
    3. Click Run at the Security prompt.


    The program will then begin downloading and installing and will also update the database.


    Please be patient as this can take quite a long time to download.
    • Once the update is complete, click on Settings.
    • Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

      • [*]Spyware, adware, dialers, and other riskware
        [*]Archives
        [*]E-mail databases
    • Click on My Computer under the green Scan bar to the left to start the scan.
    • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
    • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
    • Click View report... at the bottom.
    • Click the Save report... button.

      [​IMG]
    • Change the Files of type dropdown box to Text file (.txt) and name the file KasReport.txt to save the file to your desktop so that you may post it in your next reply
     
  10. echosa

    echosa Thread Starter

    Joined:
    May 2, 2010
    Messages:
    7
    here are the two logs requested. i had a few issues with my computer freezing up during the scanning process and the kaspersky scan took like 5 hours or something crazy. also when doing the ots fix it froze when it was suppose to be restarting.. i left it for about 5 minutes but it just sat there. i rebooted myself and the log came up so hopefully everything is cool with that.

    thanks again

    eric
     

    Attached Files:

  11. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    You did good. Do you have the results from Step 2? They'll be saved under the "Logs" tab.


    The two items Kaspersky found look like false positives. Do you use DVDCloner? If not, I recommend you uninstall it and delete those files just in case it isn't a false positive.



    Online scans can have problems sometimes so I don't think that's a new symptom. Other than that, How's the computer running?
     
  12. echosa

    echosa Thread Starter

    Joined:
    May 2, 2010
    Messages:
    7
    yes i do use dvd cloner quite a bit. and here is the log from malwarebytes. it didnt find anything when i scanned it but maybe you can see something i dont. It seems to be running ok for the most part but it still seems alittle sluggish thats all.
     

    Attached Files:

  13. NeonFx

    NeonFx Malware Specialist

    Joined:
    Oct 22, 2008
    Messages:
    4,811
    Well, there doesn't seem to be anything else on the system. Let's cleanup.

    STEP 1

    The following will implement some cleanup procedures as well as reset System Restore points:

    Click Start > Run and copy/paste the following bolded text into the Run box and click OK:

    (If you use Vista or 7 just paste it into the text box that appears next to your start button)

    ComboFix /Uninstall

    Note: If you have trouble and it doesn't want to uninstall using the method described above, you can rename ComboFix.exe to Uninstall.exe and double click on it to uninstall it.

    STEP 2

    To clean up OldTimer's tools, along with a few others, do the following:

    • Run OTS.exe by double clicking on it
    • Click on the "CleanUp" button on the top.
    • You will be asked if you wish to reboot your system, select "Yes"

    STEP 3

    Remove any other tools or files we used by right-clicking on them or any folders they created, hold down the Shift key, and select "Delete" by clicking on it. This will delete the files without sending them to the RecycleBin.

    You can also uninstall the other programs (HijackThis or MalwareBytes if we used them) by going to Start > Control Panel > Add/Remove programs (The Control Panel is different in different versions of Windows. It will be Programs and Features in Vista and Programs > Uninstall a Program in 7)

    You might want to keep MalwareBytes AntiMalware though and that's fine :) Make sure you update it before you run the scans in the future.

    All Clean

    Congratulations!, [​IMG], your system is now clean. Now that your system is safe we would like you to keep it that way. Take the time to follow these instructions and it will greatly reduce the risk of further infections and greatly diminish the chances of you having to visit here again.

    Microsoft Windows Update
    Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office products loopholes and fix any bugs found. Install the updates immediately if they are found.
    To update Windows
    Go to (Start) > (All) Programs > Windows Update
    To update Office
    Open up any Office program.
    Go to Help > Check for Updates


    Install WinPatrol
    Download it HERE
    You can find information about how WinPatrol works HERE and HERE

    Note: This program will work alongside all other security programs without conflicts. It might ask you to allow certain actions that security programs perform often, but if you tell Scotty to remember the action by checking the option, the alerts will lessen.

    Other Software Updates
    It is very important to update the other software on your computer to patch up any security issues you may have. Go HERE to scan your computer for any out of date software. In particular make sure you download the updates for Java and Adobe as these are subject to many security vulnerabilities.

    Setting up Automatic Updates
    So that it is not necessary to have to remember to update your computer regularly (something very important to securing your system), automatic updates should be configured on your computer. Microsoft has guides for XP and Vista on how to do this. See HERE for Windows 7.

    Read further information HERE, HERE, and HERE on how to prevent Malware infections and keep yourself clean.







    Please mark this thread as Solved by clicking on the button at the top of this page when you're ready. Let me know if you need anything else.
     
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