1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Cant Update Security Software

Discussion in 'Virus & Other Malware Removal' started by spiers, Apr 5, 2010.

Thread Status:
Not open for further replies.
  1. spiers

    spiers Thread Starter

    Joined:
    Apr 25, 2005
    Messages:
    239
    Hi,
    Im working on someones laptop which was infected by some spyware.
    One of those that redirects internet pages, doesnt allow any programs to run etc.
    Renamed it and removed it.

    Still couldnt update ANY programs but the internet was still being redirected.
    Got the manual update of MalwareBytes and Super Antispyware and scanned machine.
    Also got manual update of Microsoft Security Esssentials.

    Ran them on full scan and found about 8 more trojans.
    Still couldnt update any security programs or use Windows update, but the Internet doesnt seem to redirect anymore.
    Had a look at host files but they seemed fine.
    Tried disabling Windows Firewall, then tried installing Comodo firewall. That didnt work so unistalled it and re-enabled Windows Firewall.
     
  2. spiers

    spiers Thread Starter

    Joined:
    Apr 25, 2005
    Messages:
    239
    Had a look at the LAN adapter and didnt see anything funny.
    In the end, was a proxy server being set, not sure if the virus did it, looks very complicated as it was system set, as IE was not using a proxy it was bypassing this proxy, which explains why the internet worked but not any other program on the machine.
    Have to install AVG9 back on the laptop now as i thought that could of been it:mad:

    I will now update all anti-malware/spyware suites and run full scans again just to make sure its all fine.
    But 651MB worth of Windows Updates to download on my monthly limited bandwidth:eek:

    The link i used to resolve this issue
    Connection issues relating to Updates
    The command used in CMD:

    netsh winhttp show proxy

    netsh winhttp reset proxy

    Will solve this thread if i believe the system is clean.
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/914881

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice