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Can't upgrade NVIDIA GeForce 310M display driver on Acer Aspire 5745PG

Discussion in 'Hardware' started by echofloripa, Apr 28, 2012.

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  1. echofloripa

    echofloripa Thread Starter

    Joined:
    Apr 28, 2012
    Messages:
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    Hi

    I've been for days already trying to update my video driver.
    I have an Acer Aspire 5745PG with a "NVIDIA GeForce 310M" board, and I was trying to run Sony Vegas video editor with Boris Continunn plugins. It happened that some of the plugins, like BCC Text Extrude wouldn't work, showing the message "Insufficient depth resolution to run Blue". I then read somewhere that updating the display driver would do the trick. That was when my nightmares started, I lost already good 3 nights trying to sort this out, without success :(

    The display driver that was before (and that I current have after restoring) was the version 8.16.11.8997.

    First thing I tried was downloading the 8.17.12.6619 driver directly from Acer, which was shown as the latest version from Acer website:
    http://support.acer.com/product/default.aspx?modelId=2466

    Running it would say "Diver Package Failure - Setup failed to read the required Display Driver to be used with this package"

    I then tried directly the NVIDIA own driver, which the latest was version 296.10:
    http://us.download.nvidia.com/Windo...ok-win7-winvista-64bit-international-whql.exe
    That gave me similar error message :/

    So after some researching I found out that some people had the same issue and they had to change the configuration file to allow the installer to recognize this NVIDIA board:
    http://forums.nvidia.com/index.php?showtopic=222904

    That topic said to look for the "Device Instance Id" property of the "NVIDIA GeForce 310M" display , which I couldn't find, instead I found the "Hardware Id", which seemed to be the right one.

    I followed the instructions and changed the inf file first for the Acer installation, and after for the NVIDIA own driver. It actually managed to go ahead with the installation in both instances, but the only thing I got was a black screen, while the computer still apeared to be running fine. I had to hard reset, and then it would come back with generic vga driver. I could only get my display back using the recovery function.

    I imagine thousands of this notebook was sold, and it can't have its driver updated??

    Could someone help me with this??

    Thanks
    Echo
     
  2. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,854
    First Name:
    Rob
    This isn't an uncommon problem with laptop graphics, some OEM's choose to not allow the generic nVidia drivers to be compatible. Not sure why the Acer driver fails though.

    Try the modded drivers found here: http://forums.laptopvideo2go.com/topic/29406-v30132-windows-7vista-64bit-nvidia/
    You need both the driver and the modded INF, and be sure to read the instructions: http://forums.laptopvideo2go.com/topic/9243-forceware-updaters-quickstart-guide/

    P.S. Welcome to Acer products; sales first, customer satisfaction.....well sales first.
     
  3. echofloripa

    echofloripa Thread Starter

    Joined:
    Apr 28, 2012
    Messages:
    2
    I just tried using this modded inf file you gave me.

    But I just got the same result, a blank screen, followed by a restart in VGA mode, nvidia would then re-install until the end and ask to restart, after this second restart, I get a vga display, and the device manager shows the "NVIDIA GeForce 310M" as "This device is working properly." anb the version as 8.17.13.132. But when I try running the NVIDIA control panel, it shows the same error message saying "NVIDIA Display settings are not available", and "You are not currently using a display attached to an NVIDIA GPU."
     
  4. Triple6

    Triple6 Moderator

    Joined:
    Dec 26, 2002
    Messages:
    52,854
    First Name:
    Rob
    Oh wait, your laptop is using Optimus Technology isn't it? It has Intel AND nVidia graphics working together based on demand. That would be a reason why no drivers are working; for those setups you generally must use matched/compatible Intel AND nVidia graphics drivers from the laptop manufacturer. Try installing the latest Intel graphics driver from Acer first then install the latest Acer nVidia driver.

    I also see that Acer has released BIOS updates that update the nVidia Graphics BIOS and several other things, update to the latest 1.19 BIOS as it contains all the previous fixes as well. That may even allow installation of the generic nVidia drivers, BIOS is here: http://support.acer.com/product/default.aspx?modelId=2466

    OR

    Disable this graphics switching function in the BIOS and use only the nVidia graphics and then you might be able to use the generic nVidia drivers or at least the modded ones.
     
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