Can't use Help in Win98.

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Theben

Thread Starter
Joined
Sep 21, 2003
Messages
4
I have Win98se.
When I select Help from Start menu I get this:

This program has performed an illegal operation...
HH caused an invalid page fault in
module ITSS.DLL at 019f:7c51d301.

then this
HH caused an invalid page fault in
module ITSS.DLL at 019f:7c51932e.

I've tried Microsoft's ideas:deleting hh.exe, renaming files, etc, but no good.

I have an athlon 200xp with 512M RAM.

Any help appreciated.
Thanks.
:)
 
Joined
Apr 1, 2004
Messages
471
This usually means that the hh.dat file is damaged. You can

1.) Click Start... Find... Files and Folders
2.) Type hh.dat and click find now
3.) Delete hh.dat

Microsoft Knowledge Base Article - 196067

I agree that you should try a registry restoration first...,but more than likely...this is an old problem that you just haven't seen because you haven't used the help or index features.

Hope the helps...

- David Piccolo
www.covenant-online.com
 
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