1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Can't use Help in Win98.

Discussion in 'Earlier Versions of Windows' started by Theben, Apr 1, 2004.

Thread Status:
Not open for further replies.
  1. Theben

    Theben Thread Starter

    Joined:
    Sep 21, 2003
    Messages:
    4
    I have Win98se.
    When I select Help from Start menu I get this:

    This program has performed an illegal operation...
    HH caused an invalid page fault in
    module ITSS.DLL at 019f:7c51d301.

    then this
    HH caused an invalid page fault in
    module ITSS.DLL at 019f:7c51932e.

    I've tried Microsoft's ideas:deleting hh.exe, renaming files, etc, but no good.

    I have an athlon 200xp with 512M RAM.

    Any help appreciated.
    Thanks.
    :)
     
  2. bicycle bill

    bicycle bill Banned

    Joined:
    Jul 11, 2003
    Messages:
    2,092
    If this problem just cropped up maybe you can do a scanreg/restore.
     
  3. Covenant

    Covenant

    Joined:
    Apr 1, 2004
    Messages:
    471
    This usually means that the hh.dat file is damaged. You can

    1.) Click Start... Find... Files and Folders
    2.) Type hh.dat and click find now
    3.) Delete hh.dat

    Microsoft Knowledge Base Article - 196067

    I agree that you should try a registry restoration first...,but more than likely...this is an old problem that you just haven't seen because you haven't used the help or index features.

    Hope the helps...

    - David Piccolo
    www.covenant-online.com
     
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/216470

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice