gwengineer said:
After 3 months of flawless operation my new Dell with XP and Norton Internet Security 2005 suddenly would flash ccApp.exe error message and then take about 5 minutes to shut down (several times it had not shut down after 30 minutes, so I hit the off button). I contacted MS which had a canned message to go to Symantecs (Norton). MS had obviously had this problem before. Symantec said that the ccApp.exe file was critical to Anti Virus program and to reinstall. I have done that and still have problem. Symantec suggested that I contact Dell. Dell says it is not their problem. Anyone have any ideas??
gwengineer, Let me start by saying this is the normal procedure. MS were correct to redirect you to Symantec. Symantec was correct to redirect you to DELL as they in accordance with the support agreement between Symantec and DELL and required to provide you with technical support. So, all in all, DELL are in the wrong. Symantec could have provided you only with paid support, or support via their website.
I am happy to provide you with a way to fix this, but can you confirm you are continuing to have this problem before I do so?
This can be caused by 2 things, a timing conflict upon start up where the dll loaded is conflicting by another service or application.
Alternatively, this could be caused by a corrupt installation of Norton Internet Security.
If you would like to reply, then we can go from there.
Kind Regards,
Richard Moore
Former Symantec Helpdesk Consultant