Cd burner not recognized

I have a Pacific Digital CD burner. I added a 2.0 USB card for it which works since I plugged in another USB device and that worked fine. My hard drive does not recognize the burner. I get an Unknown Device in my Device Manager. When I use the software I get a message that it can't locate any CB burners. Any help would be appreciated since Pacific Digitals web site is pretty useless and their tech support is me leaving a message and they will "get back to me".

 

Sorry I don't use usb devices much but you may want to look at this troubleshooting page from HP, it may lead you in the right direction
http://www.hp.com/cgi-bin/cposuppor...er22106&LC=information_storage&Tfile=lpg40892

 

I’ve never used a USB burner or USB card. What are you showing for the card itself in device manager? Does the card come with any software?

As a general shotgun guess I would say to remove the card in device manager and reboot.

If that doesn’t work try removing the card in device manager and shutting down. Remove the card and boot. Shut down and reinstall the card without the burner plugged in. Boot with just the card and then plug the burner in.

I have several SCSI devices including a burner and CD-ROM. Usually the first step of just removing the card in device manager and rebooting will get stuff recognized that has gone AWOL on me.