CD drive window will not open

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ProFamous

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Dec 3, 2011
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OK. So I put the CD in the drive, and it makes some noises like it recognizes it, but then stops. Usually a window pops up to ask me what to do. In this case, I want to install some software for my printer. Anyways, when I click on "Computer" and then my disk drive, it just does nothing. If I right click and click "open" a new blank window pops up, but then closes after about a half second. Itunes, WMP, or anything else I have can recognize it. I have tried using other disks (music, movies, etc...) and it does the same thing. Device manager says it is working fine, but it is not, obviously. I am running Vista and I have checked and I have no viruses. I went to microsofts web site (Your CD drive or DVD drive is missing or is not recognized by Windows or other programs) and I have deleted the UpperFilters, but the LowerFilters is not there, if this helps. Also, I tried the microsoft Fixit thing and it could not fix the problem. It said "Your CD or DVD drive can't read or write media" and then the problem "The drive is empty or the media format is not supported", which i know is not possible because I have tried music, movies, and programs on CDs and they all do the same thing. Thanks for any help!
PS oh yes and I have a laptop Sony Vaio
 

Snagglegaster

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Sep 12, 2006
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1,906
OK. So I put the CD in the drive, and it makes some noises like it recognizes it, but then stops. Usually a window pops up to ask me what to do. In this case, I want to install some software for my printer. Anyways, when I click on "Computer" and then my disk drive, it just does nothing. If I right click and click "open" a new blank window pops up, but then closes after about a half second. Itunes, WMP, or anything else I have can recognize it. I have tried using other disks (music, movies, etc...) and it does the same thing. Device manager says it is working fine, but it is not, obviously. I am running Vista and I have checked and I have no viruses. I went to microsofts web site (Your CD drive or DVD drive is missing or is not recognized by Windows or other programs) and I have deleted the UpperFilters, but the LowerFilters is not there, if this helps. Also, I tried the microsoft Fixit thing and it could not fix the problem. It said "Your CD or DVD drive can't read or write media" and then the problem "The drive is empty or the media format is not supported", which i know is not possible because I have tried music, movies, and programs on CDs and they all do the same thing. Thanks for any help!
PS oh yes and I have a laptop Sony Vaio
The simplest answer is the drive is defective. Set your BIOS to boot from a CD, and then put in a bootable disk (drive diagnostics, Memtest, Linux Live CD, whatev) and restart the machine. I expect the computer will fail to boot from the CD, and so you need to replace the drive.
 
Joined
Feb 17, 2006
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1,850
The simplest answer is the drive is defective. Set your BIOS to boot from a CD, and then put in a bootable disk (drive diagnostics, Memtest, Linux Live CD, whatev) and restart the machine. I expect the computer will fail to boot from the CD, and so you need to replace the drive.
+1 - failing or failed drive. A new DVD-RW drive will cost you <$25; just replace it.
 

ProFamous

Thread Starter
Joined
Dec 3, 2011
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4
Well, it might be defective, but i don't know how this could happen. I just watched a movie on it a couple weeks back, and i played a CD on it about a month ago. What could've caused it to stop working?

Thanks!
 
Joined
Feb 17, 2006
Messages
1,850
Well, it might be defective, but i don't know how this could happen. I just watched a movie on it a couple weeks back, and i played a CD on it about a month ago. What could've caused it to stop working?

Thanks!
"A couple weeks back" is not today - things can work one day and stop working entirely the next.

These drives will sometimes just fail. I've seen instances where one is working fine, and then not used at all for three months, and doesn't work the next time someone tries it. It just happens, especially with low-cost "commodity" components like this.
 
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