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CD drives not recognized

Discussion in 'Hardware' started by isuamanda, Jan 9, 2006.

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  1. isuamanda

    isuamanda Thread Starter

    Joined:
    Jul 13, 2005
    Messages:
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    Hello,

    I have a 2000 Gateway desktop running XP w/ 2 CD drives (1 CD-ROM, 1 CD-R/W - same drives that were "factory installed" - have never been changed, removed, etc). Lately the computer doesn't recognize them. No icons for them under "My Computer" or anything else indicating there are 2 CD drives.

    The CD-ROM drive does open when the button is pushed, but the R/W doesn't anymore. If you put a CD in the CD-ROM it spins the CD and the light on the front comes on, but nothing happens on the computer.

    It used to do this occasionally and a quick re-start would fix it, but lately I can't get it to see them at all.

    I've opened the case and it doesn't appear as though anything is disconnected or loose, but this is the limit of my troubleshooting abilities.

    Any suggestions? Please be detailed with any instructions, I'm not super savvy :)

    These forums have helped in the past with a virus, so I'm hoping someone here can help me with this too. I'll be happy to financially support the site as I have in the past.
     
  2. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    At an initial guess I would suggest that the CD-RW drive has died.
    As it does not even respond with the tray button, its fairly conclusive.

    If it has suffered a significant internal failure it could be preventing the CD ROM from working as well.

    Try unplugging both the power and IDE ribbon cbles from the RW drive and see if the CD ROM then works?

    If it does, just buy a new CD-RW drive.
     
  3. isuamanda

    isuamanda Thread Starter

    Joined:
    Jul 13, 2005
    Messages:
    27
    Pretty good guess!

    I unplugged the R/W drive, and the CD-ROM drive operated perfectly.

    Thanks! I'm sure I'll be back to ask stupid questions if we decide to replace the R/W drive.
     
  4. kiwiguy

    kiwiguy

    Joined:
    Aug 17, 2003
    Messages:
    17,584
    Good to hear!

    All you need to worry about if you replace the drive is to set the jumper to the same setting as the old one (Master, Slave or Cable Select).
     
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