CD drives not recognized

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

isuamanda

Thread Starter
Joined
Jul 13, 2005
Messages
27
Hello,

I have a 2000 Gateway desktop running XP w/ 2 CD drives (1 CD-ROM, 1 CD-R/W - same drives that were "factory installed" - have never been changed, removed, etc). Lately the computer doesn't recognize them. No icons for them under "My Computer" or anything else indicating there are 2 CD drives.

The CD-ROM drive does open when the button is pushed, but the R/W doesn't anymore. If you put a CD in the CD-ROM it spins the CD and the light on the front comes on, but nothing happens on the computer.

It used to do this occasionally and a quick re-start would fix it, but lately I can't get it to see them at all.

I've opened the case and it doesn't appear as though anything is disconnected or loose, but this is the limit of my troubleshooting abilities.

Any suggestions? Please be detailed with any instructions, I'm not super savvy :)

These forums have helped in the past with a virus, so I'm hoping someone here can help me with this too. I'll be happy to financially support the site as I have in the past.
 
Joined
Aug 17, 2003
Messages
17,584
At an initial guess I would suggest that the CD-RW drive has died.
As it does not even respond with the tray button, its fairly conclusive.

If it has suffered a significant internal failure it could be preventing the CD ROM from working as well.

Try unplugging both the power and IDE ribbon cbles from the RW drive and see if the CD ROM then works?

If it does, just buy a new CD-RW drive.
 

isuamanda

Thread Starter
Joined
Jul 13, 2005
Messages
27
Pretty good guess!

I unplugged the R/W drive, and the CD-ROM drive operated perfectly.

Thanks! I'm sure I'll be back to ask stupid questions if we decide to replace the R/W drive.
 
Joined
Aug 17, 2003
Messages
17,584
Good to hear!

All you need to worry about if you replace the drive is to set the jumper to the same setting as the old one (Master, Slave or Cable Select).
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top