CD Drives not working

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mb90078

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Joined
Dec 27, 2002
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106
Hi, I have a Windows XP computer that's almost a year old. Recently I noticed that neither CD drive will read a CD that's inside it. One's a CD/DVD the other's a CD/RW. I tried using the windows troubleshoot thing with no help.

Also, on SiSoftware Sandra, for the drives, it gives me the following error: Drive access error – not present.


Thanks for any help.
 

JohnWill

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Oct 19, 2002
Messages
106,418
Open Device Manager and see if the CD's have an error code.
 

mb90078

Thread Starter
Joined
Dec 27, 2002
Messages
106
This device is working properly.

That is the message it gives me on properties.
 

JohnWill

Retired Moderator
Joined
Oct 19, 2002
Messages
106,418
I can't say offhand, other than the usual debugging suggestions.

- Check the cables carefully, and perhaps swap the cable with another one.

- Test the drives in a different system.

You need to narrow down the list of suspects.
 
Joined
Oct 11, 2003
Messages
1
I have a Pioneer DVD-RW 103 drive as master and a cdrom. My Xp sys see the CD but not the DVD in my computer. Nero see it, the bios see it. I have check the cables, the jumpers. Any more suggestions.
 
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