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CD Drives not working

Discussion in 'Windows XP' started by mb90078, Oct 10, 2003.

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  1. mb90078

    mb90078 Thread Starter

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    Hi, I have a Windows XP computer that's almost a year old. Recently I noticed that neither CD drive will read a CD that's inside it. One's a CD/DVD the other's a CD/RW. I tried using the windows troubleshoot thing with no help.

    Also, on SiSoftware Sandra, for the drives, it gives me the following error: Drive access error – not present.


    Thanks for any help.
     
  2. JohnWill

    JohnWill Retired Moderator

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    Open Device Manager and see if the CD's have an error code.
     
  3. mb90078

    mb90078 Thread Starter

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    This device is working properly.

    That is the message it gives me on properties.
     
  4. mb90078

    mb90078 Thread Starter

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    Any suggestions?
     
  5. JohnWill

    JohnWill Retired Moderator

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    I can't say offhand, other than the usual debugging suggestions.

    - Check the cables carefully, and perhaps swap the cable with another one.

    - Test the drives in a different system.

    You need to narrow down the list of suspects.
     
  6. roark

    roark

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    I have a Pioneer DVD-RW 103 drive as master and a cdrom. My Xp sys see the CD but not the DVD in my computer. Nero see it, the bios see it. I have check the cables, the jumpers. Any more suggestions.
     
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