My cd/dvd drive will not read any disc. I have done several troubleshooting methods, nothing has worked. I can not do a hardware diagnostic test because my drive acts like there is not cd/dvd in it. How can I tell if the drive needs to be relpaced or if there is another problem.
Sounds to me like you proved you need a new drive. The way to tell it needs replacing is when you reset cables, try a new one, clean the drive and if it still won't read anything you have your answer. The good news is today if you go to the right place, it's a $20 item.
Open the case and look at the back of the drive. You will see the 2 cables. If you don't have any others to try, then time to go to a shop though it would be cheaper to just buy a new one and stick it in and trhow out the other. To tell you where to buy one I need to know what your system hardware is and where you live.
CD/DVD drives have limited lifespans. Time for a new one.
See this guide: The best and worst DVD burners - DVD Burner Reviews for 2011
For an internal drive, you're talking a minimal investment, about $25.
A decent external runs about 2x-3x that.
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