cd/dvd drive not reading disc

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jlassiter

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Jan 19, 2011
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My cd/dvd drive will not read any disc. I have done several troubleshooting methods, nothing has worked. I can not do a hardware diagnostic test because my drive acts like there is not cd/dvd in it. How can I tell if the drive needs to be relpaced or if there is another problem.
 

jlassiter

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Joined
Jan 19, 2011
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Thanks. I have tried the fix it with mircosoft support, it did not work. I did not think about cleaning though. I will have to try that.
 

jlassiter

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Jan 19, 2011
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I tried the cleaning disc, it would not work. Is there something I can do to tell if the drive itself is bad before I replace it?
 
Joined
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Sounds to me like you proved you need a new drive. The way to tell it needs replacing is when you reset cables, try a new one, clean the drive and if it still won't read anything you have your answer. The good news is today if you go to the right place, it's a $20 item.
 

jlassiter

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Joined
Jan 19, 2011
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how do you reset cables? where is the right place, the place I looked it was $80.
 
Joined
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Open the case and look at the back of the drive. You will see the 2 cables. If you don't have any others to try, then time to go to a shop though it would be cheaper to just buy a new one and stick it in and trhow out the other. To tell you where to buy one I need to know what your system hardware is and where you live.


how do you reset cables? where is the right place, the place I looked it was $80.
 
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