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cd/dvd drive not working

Discussion in 'Hardware' started by tsnow, Feb 16, 2013.

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  1. tsnow

    tsnow Thread Starter

    Joined:
    Feb 16, 2013
    Messages:
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    I had a virus and took the computer to a repair shop, they charged me $100, and I don't think they got the virus completely off the computer. My dvd drive stopped working a few weeks ago, and the attached is a screen shot of the device manager. "check for solutions" does nothing. I have uninstalled the hardware and rebooted to let it re-recognize the drive and that has not worked either. I have downloaded "CCleaner" but that hasn't helped either. Any suggestions?

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 64 bit
    Processor: Pentium(R) Dual-Core CPU T4200 @ 2.00GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3036 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1294 Mb
    Hard Drives: C: Total - 293242 MB, Free - 121148 MB; E: Total - 2861575 MB, Free - 2790854 MB;
    Motherboard: ASUSTeK Computer Inc., K50IJ
    Antivirus: Webroot SecureAnywhere, Updated and Enabled
     

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  2. Triple6

    Triple6 Moderator

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