CD/DVD not recognized

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palex71

Thread Starter
Joined
Mar 2, 2010
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69
Hi,
I am having issues having my CD/DVD drive being recognized.

I am running:
Compaq Presario V3617LA Laptop with:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Basic, Service Pack 2, 32 bit
Processor: Mobile AMD Sempron(tm) 3600+, x64 Family 15 Model 76 Stepping 2
Processor Count: 1
RAM: 894 Mb
Graphics Card: NVIDIA GeForce 7150M / nForce 630M, 128 Mb
Hard Drives: C: Total - 114470 MB, Free - 90486 MB;
Motherboard: Wistron, 30D6
Antivirus: None

As far as I can tell I have updated all the drivers (I did an OS reinstall yesterday), though the CD/DVD is missing from the device manager, as indicated in the attached screen shot. When I insert a CD, the drive responds (I can hear it), but there is no prompt to view the files. Also, Start -> Computer shows only the C drive.

What needs to be done?

Thanks so much.
 

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