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CD-ROM Driver - Code 31

Discussion in 'Hardware' started by richardd, Jan 26, 2002.

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  1. richardd

    richardd Thread Starter

    Apr 27, 1999
    Am running windows 2000. I attempted to add a USB CD-RW this week. Install did not work. Now, my DVD-ROM gives the following error in the device manager.

    "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

    I have uninstalled the device and rebooted. Windows sees it, but always reinstalls with the same error above. Drivers listed are cdrom.sys, redbook.sys, and storprop.dll.

    Toshiba tech notes show this DVD-Rom works with standard Win2000 atapi drivers. Tried a SFC from the command prompt, but that required Win2000 CD.

    Other tid bits...my USB Zip 250 used to be drive e: (with DVD-Rom being d:). Now the zip is d:.
  2. jmatt


    Apr 7, 2000
    DRIVER error codes: http://support.microsoft.com/support/kb/articles/q125/1/74.asp

    Code 31 (new in Windows 98)
    This device is not working properly because <device> is not working properly. (Code 31) To view the properties for <device> and see why it is not working, click Properties where <device> is the dependent device that must be fixed in order for this device to work properly.

    This code appears when a device is dependent on another device to be functioning correctly. This does not include devices that are enumerated by the parent device.

    The Properties button displays the properties for the other device. More than likely, the other device will also have one of these Device Manager error codes. Follow all the recommended solutions. If the devices still do not work, remove them from Device Manager and use the Add New Hardware wizard to redetect them. Finally, consult with the hardware manufacturer for updated drivers.
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