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Solved CD rom not working after upgrading to Windows10

Discussion in 'Windows 10' started by Cminor, Aug 27, 2018.

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  1. Cminor

    Cminor Thread Starter

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    I recently upgraded my desk top to Windows 10 and had few problems except that my CD rom doesn't work. In the device manager I get the message that the digital signature on the certificate cannot be verified Code 52. I had no problems whilst using Windows 7 for 8 years but as soon as I upgraded to 10 I am told that I could damage my computer if the digital certificate was used. Is there any way to correct the error.
    Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52)
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i5-2400S CPU @ 2.50GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8096 Mb
    Graphics Card: Intel(R) HD Graphics, -1988 Mb
    Hard Drives: C: 919 GB (793 GB Free); D: 10 GB (1 GB Free);
    Motherboard: Foxconn, 2ABF
    Antivirus: Windows Defender, Enabled and Updated
     
  2. flavallee

    flavallee Trusted Advisor

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    What's the brand name and model name and model number and serial number of your desktop?
    I'm guessing it previously had Windows 7 Home Premium SP1 64-bit.
    How exactly did you install Windows 10 Home 64-bit in it?
    Did you do a "clean" install or an "upgrade" install?

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  3. Triple6

    Triple6 Moderator

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  4. Cminor

    Cminor Thread Starter

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    The desktop is a HP Pavilion model G5470 uk serial no. CZC1317Z34 and yes it had Windows 7 Home premium 64 bit which was on the computer when purchased off HP. I downloaded Windows 10 from the Microsoft website and installed.
     
  5. flavallee

    flavallee Trusted Advisor

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    According to that serial number, you have THIS HP Pavilion G5470uk Desktop PC which was purchased in August 2014 and came with Windows 7 Home Premium 64-bit.

    According to its driver and firmware downloads section, it came with one of these disc drives:
    HP GH80N DVD Writer
    HP SW820 DVD Writer
    TSST TS-H653T CD/DVD Writer

    Its support site has no driver and firmware downloads for Windows 10 64-bit.

    THIS troubleshooting article is for Windows 7, but it still may be helpful to you.

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  6. Cminor

    Cminor Thread Starter

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    Yes the drive is TSST-TS-H653T
    I have no idea what I do now.
    Thanks flavallee
     
  7. flavallee

    flavallee Trusted Advisor

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    Thanks for confirming the identity of the disc drive.

    The troubleshooting article I linked you to wasn't of any help?

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  8. Cminor

    Cminor Thread Starter

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    No I didn't get any joy after following the instructions in the article.
     
  9. flavallee

    flavallee Trusted Advisor

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    Unless someone else here has an easier resolution for your issue, my advice is to replace that disc drive with a newer model that supports Windows 10.

    I had a Dell desktop last year that had its disc drive stop working after switching from Windows 7 to Windows 10.
    The issue was resolved after installing a newer model disc drive.
    I now keep a couple of spares in my computer parts box.

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  10. Cminor

    Cminor Thread Starter

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    I have just had the same thought my self Frank. Thanks for your advice much appreciate it.
     
  11. flavallee

    flavallee Trusted Advisor

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    You're welcome, and good luck. (y)

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  12. Triple6

    Triple6 Moderator

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    It's not the drive that has the issue, there is some third party driver or filter installed that is affecting it, usually it's from CD\DVD burning software. CD/DVD drives are pretty much compatible with any version of Windows and don't need any specific drivers to work with Windows.

    Did you try the steps I posted above, uninstalling and using the Windows 10 troubleshooter?

    After doing those follow this guide: https://www.lifewire.com/how-to-delete-the-upperfilters-and-lowerfilters-registry-values-2619222
     
  13. flavallee

    flavallee Trusted Advisor

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    Rob has submitted 2 webpage links (posts #3 and #12) for you to look at.
    Hopefully, that'll resolve your issue and not require a disc drive replacement.

    ---------------------------------------------------------------
     
  14. Cminor

    Cminor Thread Starter

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    Hi Frank and Rob I have just finished removing upperfilters and the CD Rom is up and running.
    Many thanks to you both
     
  15. Triple6

    Triple6 Moderator

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    Glad that worked (y)
     
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