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CD ROM problem

Discussion in 'Hardware' started by dianeps, Jan 27, 2007.

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  1. dianeps

    dianeps Thread Starter

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    I had to reinstall Windows 2000---everything was wiped out. The setup did not install my CD ROM, so now I can't install Word, etc. I have no clue what kind it is. I am able to see from a list in the system tools that there is no CD ROM. I have no software for it. Any ideas, maybe a generic installation?
     
  2. norton850

    norton850

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    Hello

    By System Tools do you mean in Device Manager? No special drivers are needed for CD drives.
     
  3. dianeps

    dianeps Thread Starter

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    Sorry, system information, under components/multimedia
     
  4. norton850

    norton850

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    Right click on My Computer and choose Properties, then Hardware, followed by Device Manager. Do you have a heading for DVD/CD-ROM drives? If you do Double Click it. It should list the drive. Does it say anything about a problem?
     
  5. dianeps

    dianeps Thread Starter

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    No, it's not there either. I have it wasn't working when I tried to install Word/Office from a CD through add/remove program.
     
  6. norton850

    norton850

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    When you start up your computer do you see it listed? Or do you know how to go into BIOS?
     
  7. dianeps

    dianeps Thread Starter

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    No...do you mind giving me a lesson?
     
  8. norton850

    norton850

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    I see you have a Dell. Often on brand computers the initial screen is hidden by a "splash" screen that in this case probably says Dell so you can't see the what's being found. However, there should be a line that says to press a certain key to enter setup. It's probably F2 or Del.
    Once you get into setup there will be instructions on how to move around using the keyboard. What you are looking for is a listing of the IDE devices to see if the CDROM drive is listed.

    Another thing you can try is to put the Windows 2000 install CD back in and see if you can boot from it.
     
  9. dianeps

    dianeps Thread Starter

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    Thank you. I had to borrow that one. The computer came preinstalled and of course, no software. I am very confident when I used it today it erased everything I had. But, I will see if it can borrow it again. I appreciate it very much.
     
  10. norton850

    norton850

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    Good luck
    Let us know how you are doing.
     
  11. JohnWill

    JohnWill Retired Moderator

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    If you have any sort of bootable CD, try booting it in the CD drive, that will at least tell you if the physical hardware is bad or it's an issue with XP.
     
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