CD ROM problem

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dianeps

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Jan 27, 2007
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I had to reinstall Windows 2000---everything was wiped out. The setup did not install my CD ROM, so now I can't install Word, etc. I have no clue what kind it is. I am able to see from a list in the system tools that there is no CD ROM. I have no software for it. Any ideas, maybe a generic installation?
 
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Hello

By System Tools do you mean in Device Manager? No special drivers are needed for CD drives.
 
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Right click on My Computer and choose Properties, then Hardware, followed by Device Manager. Do you have a heading for DVD/CD-ROM drives? If you do Double Click it. It should list the drive. Does it say anything about a problem?
 

dianeps

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Jan 27, 2007
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No, it's not there either. I have it wasn't working when I tried to install Word/Office from a CD through add/remove program.
 
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When you start up your computer do you see it listed? Or do you know how to go into BIOS?
 
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I see you have a Dell. Often on brand computers the initial screen is hidden by a "splash" screen that in this case probably says Dell so you can't see the what's being found. However, there should be a line that says to press a certain key to enter setup. It's probably F2 or Del.
Once you get into setup there will be instructions on how to move around using the keyboard. What you are looking for is a listing of the IDE devices to see if the CDROM drive is listed.

Another thing you can try is to put the Windows 2000 install CD back in and see if you can boot from it.
 

dianeps

Thread Starter
Joined
Jan 27, 2007
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Thank you. I had to borrow that one. The computer came preinstalled and of course, no software. I am very confident when I used it today it erased everything I had. But, I will see if it can borrow it again. I appreciate it very much.
 

JohnWill

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If you have any sort of bootable CD, try booting it in the CD drive, that will at least tell you if the physical hardware is bad or it's an issue with XP.
 
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