CD-RW drive appears as CD-ROM drive

Hi

I am the tech support guy for my company. I have a user who has a Dell Precision M65 with a CD-RW+- drive. For some reason this past week. Windows decided that it would only recognize the drive as a CD-ROM drive.

What I mean by that is that when you open "My Computer" the drive is listed as a CD-ROM drive not a CD-RW drive, therefore windows and other external programs (Roxio and Nero) treat it as a CD-ROM.

I have check the Device Manager and it has the correct driver (and is listed as CD-RW+- driver). I have tried the most up to date drive from both the vendor and drive manufacturer. I have even tried older drivers.

I have tried removing the Upper and Lower filters registry keys in the registry like I have found on a few other sites but to no resolution.

I have tried other known working drives in the computer with the same result. I have tried this user’s drive in other laptops and it works fine.

Any ideas would be a help.

 

Try replacing the cable or reseating the cable on the motherboard. You've already done that with the drive end since you removed it and put it back. I assume without looking at the dell specs it's a standard cable.

 

This is a laptop computer so there is no calbe.