1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

CDR/W drive not seen in BIOS

Discussion in 'Hardware' started by weeGeordie, Apr 16, 2004.

Thread Status:
Not open for further replies.
Advertisement
  1. weeGeordie

    weeGeordie Thread Starter

    Joined:
    Jul 21, 2003
    Messages:
    719
    I'm cleaning a system of various virus's and spyware and have discovered that somewhere along the line the BIOS no longer sees the CDR/W.

    The drive in question is a SAMSUNG CD-R/RW SW-248F (48x/24x/48x CD-RW). The system is Intel Celeron 4, 1700 MHz (17 x 100) on a Intel Villanova D845GLVA (3 PCI, 2 DIMM, Audio, Video, LAN) motherboard, running WinXP Home. The BIOS is AMI (01/28/03).

    I have not reformatted or reloaded any drivers.

    Any idea why the drive can't be seen or how I can get it back?

    P.S. I first noticed this when the system would not boot. I went into the BIOS and had to re-enable the hard drive as a boot device.
     
  2. Firah

    Firah

    Joined:
    Apr 22, 2003
    Messages:
    765
    If it's shown in Device Manager, remove it. Shutdown and disconnect the CD-RW drive. Restart, shutdown, and re-install the drive. Then install the burning software.
     
  3. weeGeordie

    weeGeordie Thread Starter

    Joined:
    Jul 21, 2003
    Messages:
    719
    It's not shown in device manager. It won't even respond when I push the button to eject the tray.

    I've been going through all the BIOS options line-by-line and when I get to secondary master it shows up [email protected]! Booted and everything seems fine. I do not understand but I won't look a gift horse in the mouth.

    Thanks for your help.
     
  4. weeGeordie

    weeGeordie Thread Starter

    Joined:
    Jul 21, 2003
    Messages:
    719
    Now it gets even weirder! I'm trying to uninstall Symantec GoBack from the install CD. I go to RUN and BROWSE to the directory and progam then when I add the /u for uninstall the drive is gone! What the heck is going on!
     
  5. weeGeordie

    weeGeordie Thread Starter

    Joined:
    Jul 21, 2003
    Messages:
    719
    I'm beginning to suspect this system has more problems. I had a good day yesterday and was able to access the CD at every boot. I got NAV installed and then did Norton Personal Firewall.

    When I went to boot this morning to finish the job I a blue screen telling me a problem has been detected and Windows has been shut down to prevent danage to the computer.

    Technical Information:
    *** STOP: 0x0000007F (0x00000008,0x800420000,0x0000000,0x0000000)

    help

    P.S. I can get to boot in SAFE mode but I can't uninstall Personal Firewall, (the last thing I put on)
     
  6. weeGeordie

    weeGeordie Thread Starter

    Joined:
    Jul 21, 2003
    Messages:
    719
    I think I must have a hardware or a BIOS problem.

    I had a good day yesterday. I reinstalled WinXP over itself and things seemed to be functioning OK. Today I was trying to recover a user account and when I rebooted the BIOS had removed the H/D from the list of bootable devices again.

    It's a simple change in the BIOS to add it back in but I'm having difficulty understanding how software changes can impact the BIOS boot devices.

    Should I be sending this system into the shop to see if they can isolate the problem to BIOS, motherboard, memory or ????

    I'm not a hardware guy so I'm pretty much out of ideas.

    THanks
     
  7. PcGrafix

    PcGrafix

    Joined:
    Apr 19, 2004
    Messages:
    57
    Is there a disc in the drive currently? If so use a paper clip in the little hole on the drive to force open the drive while the computer is off. Then open up your case and try switching power plug from the cd drive with another one.

    Then Try to reboot and see if it is getting power, If the drive itself is not getting any power then the CD Drive is shot. If you are getting power but no response after you have removed any cd's. Try the drive in another system if possible.

    Then you can narrow down whether it is a drive issue or a BIOS issue.
    If the drive won't work in another system altogether it's the drive.

    If it turns out your BIOS went buggy, Refer to your Motherboards manual on clearing the CMOS and see if that helps. Also if you have updated the BIOS lately maybe you should look for the old BIOS version and flash it with a version you know was working for you. Also you can try the latest version of the BIOS.

    Caution: If you aren't comfortable with flashing the BIOS, As in exactly sure of the right file do not attempt to do this as you will really cause problems that you don't want, that go far beyond cdrom drives not showing up.

    These are just some thoughts and general ramblings, hope it helps.
    If nothing works on it look at it this way, Now you won't have to go out and buy that doorstop you saw at home depot, Cause your CD Drive will work just as good.
     
  8. weeGeordie

    weeGeordie Thread Starter

    Joined:
    Jul 21, 2003
    Messages:
    719
    There's no disk in the CD drive at this time.

    If I keep powering off/on the drive will eventually get power, (power light flashes during BIOS load). (Almost sounds like the P/S is going doesn't it.)

    I'm gonna put an older CD drive in the system to see if that works, as well as trying that drive in another system.

    The owner of the system is a technopeasant and would not have any inkling that a BIOS can be flashed, let alone know how to do it. I've heard enough horror stories to keep from ever attempting a BIOS flash. I've never done one, probably never will. I will definitely NOT do one on someone else's 'puter!

    The thing that confuses me the most is why the hard drive is being taken out of the boot sequence.
     
  9. dustyjay

    dustyjay

    Joined:
    Jan 23, 2003
    Messages:
    12,661
    First Name:
    Jay
    It is possible that the Cmos Battery is getting weak. They are only a few dollars and rather easy to change. The way you describe the BIOS keeps on changing that is what it sounds like.
     
  10. ComputingAng

    ComputingAng

    Joined:
    Apr 19, 2004
    Messages:
    5
    I had a similiar issue when my Motherboard crapped out on me. When I got a different board and installed all my drives on it and then tried to boot up, the Operating System would not boot and the drives did not show up correctly in the BIOS. First, I had to redetect the HD, the system still would not boot. So, I took the DVD/CDRW drive off the same IDE cable as the HD and put it on it's own cable. Finally, The system booted and everytime I went to reboot the Drives would not show up correctly in the BIOS. So, the problem boiled down to a WinXP issue and IDE controllers. So, when you reinstalled XP over itself, WinXP may have put the wrong IDE drivers in for the IDE controllers because it found a similar match for the IDE channels. If you had specific IDE controller drivers installed WinXP will not work correctly, because it is using the wrong controller drivers. Suggestion: If, you absolutely have to have information off the old system, this website will tell you how to transfer the files you want to save and how to do a clean install of WinXP http://www.microsoft.com/WindowsXP/expertzone/columns/honeycutt/02october07.asp
     
  11. weeGeordie

    weeGeordie Thread Starter

    Joined:
    Jul 21, 2003
    Messages:
    719
    Would those IDE drivers be part of the motherboard drivers?

    P.S. I pulled and old 36x CD from a system I had kicking around and installed it in place of the Samsung CD/RW. Seems to be working fine so far.
     
  12. ComputingAng

    ComputingAng

    Joined:
    Apr 19, 2004
    Messages:
    5
    Yes they are, WinXP systems seem to have more issues with this because it's Plug N' Play Happy. If it's a manufactured system, such as Dell, Compaq, or HP go to their website and type in the Model number of the Computer system and look for IDE and EIDE drivers under downloads for the Particular Operating system you are using. If the system is too old the site may not have drivers for your particular Operating system. Then, if you have any further problems we are back to the Dreaded reinstallion of Windows.

    It was the first time I had these issues and I've had to do quick fixes on old OS's and never had such problems with the IDE controllers for the motherboard.
     
  13. weeGeordie

    weeGeordie Thread Starter

    Joined:
    Jul 21, 2003
    Messages:
    719
    Looks like it was the device that was bad all along. Everything worked fine for several days with the old spare CDROM drive in the machine. As soon as I reinstalled the Samsung the problems came back. It's off to the computer store to get a new drive.

    Thanks for your help. ...wee
     
  14. ComputingAng

    ComputingAng

    Joined:
    Apr 19, 2004
    Messages:
    5
    I never thought of the possibility of the drive being bad. Your situation was like mine and all I had to do was reinstall the IDE drivers. My drive works fine. Sorry, for the oversight. :eek:

    Well, at least you didn't have to go through anything else. How old is the Samsung drive? You can check the Samsung website and see if the drive is under warranty. You will need the Serial Number off the drive to enter on the website. If it is, you need to look for RMA information on Samsung's website for the drive and have it replaced for nothing other than shipping. Then you won't have to make the trip to the store.

    I hope it is still under warranty. :)
     
  15. weeGeordie

    weeGeordie Thread Starter

    Joined:
    Jul 21, 2003
    Messages:
    719
    It uses the drivers included in XP. Nothing to reinstall. The drive was included in the system, (MDG). Gotta talk to them about warranties. Thanks
     
  16. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/220934

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice