Cell Phone Notifications Error

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Cheese82

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Feb 2, 2017
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My boyfriend and I live in two different countries at the moment. He recently got a new phone. It is run by Android. However, now he does not receive any notifications of my messages in Facebook or WhatsApp. He can be online in Facebook and the message shows it was sent to the server, but not to him, and he is actively online. When he is actively online the messages are not sending to WhatsApp. I know he has internet as he is active in Facebook chat, but is not able to receive any messages from me in Messenger or WhatsApp.
The only way I can alert him is to post publicly on his Facebook wall to go to WhatsApp. When he goes to WhatsApp then, and is online, by connecting through his phone.........then he receives my messages.
Why are the notifications and messages failing to send, even when he has an internet connection?
 
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