I will make a long story short. We have a HP Pavilion with Vista that we cannot get connected wirelessly to centurylink's pk5001z. It will connect to the internet if it is hooked up to the ethernet cable. We can take this laptop to McDonald's and use their wi-fi, or at my parents...or seemingly anywhere else. We have successfully connected 3 other laptops to the wireless signal thru the pk5001z. We had the geeksquad advise us several times...going as far as they accessed this laptop remotely...and still can't obtain a solution. Do we need a different modem? The laptop sees that there is a network available but won't allow access to it. (it shows the network name in () and indicates local connection only) Thanks in advance.