Certain games stuck on loading screen/black screen

Naxks

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Jun 10, 2021
Messages
39
1. I am using Windows Security/Defender

2. As far as i know i am currently not using any third party system management software. (Is there a quick and easy way to check this just to be sure?)

3. I never received any messages that a drive needs to be checked. (Again, is there a way to check this since there is a good chance that i might have missed it?)

4. It gave me Blue Screen of Death crashes. Eventually it crashed the moment i started up my pc and i could not do anything else than the screen where i could either turn off the pc/restart it or go to advanced options where i could troubleshoot. I could not get into my pc until i did a fresh install. Specifically using an USB since both the local and cloud install did not work.

5. Yes, that was my reason for the clean install. I had both Blue Screen of Death crashes and the complete crash like i described in 4.

6. Got it.

7. Much appreciated, thank you.

The reason for my doubt and not being sure is because i have resetted the pc multiple times and i might have something on there without me knowing. But asfar as i know there is none.


My windows 10 information:

Edition Windows 10 Home
Version 21H1
Installed on ‎06/‎06/‎2021 (Tried a fresh install using the USB once again but this time it did not work)
OS build 19043.1052
Experience Windows Feature Experience Pack 120.2212.2020.0


Yes this windows is activated.

The software was from the USB where i installed windows itself on using its own dowload tool.

Thank you in advance.
 

Macboatmaster

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Thanks for replying
Attached is a zipped file
Please download it to your computer - saving it to your desktop

Follow this procedure please
Used with the kind permission of Brink - Admin of WindowsTenForums

https://www.tenforums.com/members/brink.html
I also work on that forum.

Save log collector V2 log collector 1.09.zip to where (downloads for example) you want.
Right click on V2 log collector 1.09.zip in the Downloads folder and select Extract all. This will create a V2 log collector 1.09 folder.
Open the V2 log collector 1.09 folder and double click on the log-collector shortcut.
You may find that a window opens with a message that powershell needs re-enabling.
Ignore it and the cmd prompt will open as below
A Command Prompt window will open with the Ten Forums Log Collector running in it. Press the Enter key to start the collection process.
Command Prompt window will open. Press enter to close it. Note the Output location as that is where the zip file is located.
Attach that please to your reply using the upload a file button.
 

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Naxks

Thread Starter
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Jun 10, 2021
Messages
39
Done. Here is the file.

Note: A few hours ago things started working again but when i checked a little bit later it was again the same issue. (I am using Kingdome come deliverance as a test since its easy to close)

Thanks.
 

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Macboatmaster

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An update for you
I am examining the logs
Only logged on at 2030
I will post when I find something
 

Macboatmaster

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1. You appear to have an overclock set
Either manually or automatically on UEFI firmware
An example
Event[3584]:
Log Name: System
Source: Microsoft-Windows-Kernel-Processor-Power
Date: 2021-06-21T13:24:16.4590000Z
Event ID: 55
Task: N/A
Level: Information
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-F5JANNG
Description:
Processor 10 in group 0 exposes the following power management capabilities:

Idle state type: ACPI Idle (C) States (2 state(s))

Performance state type: ACPI Collaborative Processor Performance Control
Nominal Frequency (MHz): 3600
Maximum performance percentage: 120
Minimum performance percentage: 61
Minimum throttle percentage: 15


2. I recommend you return CPU to stock settings - I do appreciate AMD show max boost of 4.2 GHz (4200 MHz) but try it at standard and see what happens



3. I think I am correct in saying that your chipset driver is out of date
Go here
MSI Global - The Leading Brand in High-end Gaming & Professional Creation
install the chipset driver
and the audio driver'
Shut down using restart or full shutdown

Step 1: Open Start menu, select Power button.

Step 2: Press and hold the Shift key on keyboard, while clicking on Shut down, and then release the Shift key to perform a full shutdown.



4. There MAY be evidence that a ram check is necessary do the above please and I will post the details for the ram check .
 

Macboatmaster

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MEMTEST
Do this after updating drivers and returning CPU to stock settings

Go here
https://www.memtest86.com/
put it on a flash pen drive as described boot the computer from the USB and run TWO complete passes on MEMTEST each pass consists of 10 -12 tests
On the images on this link
https://www.memtest86.com/screenshots.html
Look at the main menu image and you can see that it is 76% on the first test progress and has not even yet reistered a percentage progress for the pass
So you run it until it is 100% for the pass and you will see that progress as each test in that pass completes to 100%.

In case you do not know you make the USB as here
https://www.memtest86.com/tech_creating-window.html

which contains the rest of the instructions for using memtest.

IF that passes the two complete PASSES each of 11-12 tests then we will progress to further analysis and tests
 

Macboatmaster

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Further to the above two posts I have further checked your logs
I asked if you had received warnings that your disk needed to be checked and you replied that you had not and yet the logs show such warnings

Event[3418]:
Log Name: System
Source: Microsoft-Windows-Ntfs
Date: 2021-06-20T11:46:44.4370000Z
Event ID: 98
Task: N/A
Level: Error
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: DESKTOP-F5JANNG
Description:
Volume C: (\Device\HarddiskVolume3) needs to be taken offline to perform a Full Chkdsk. Please run "CHKDSK /F"

You need to run that chkdsk /f and report the results please
If you do not know how, I will advise you when you reply to my previous posts
 
Last edited:

Naxks

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Jun 10, 2021
Messages
39
Yes i am still with you. Im sorry for being a little inactive. I have been pretty busy. Sorry for that. Tomorrow i will make sure that i will do everything that you asked me for.

Once again i really appreciate you helping me. Thank you so much for that.
 

Macboatmaster

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Cheers
From what I see you may properly start with the chkdsk /f on C drive first
Follow option 3 please
(1) Drive Error Checking in Windows 10 | Tutorials (tenforums.com)
so the cmd is
chkdsk C: /f

if when you issue that cmd the response - the drive is in use do you wish to force dismount type N
the response will then be OR it may be this in the place
Do you wish to run on restart
Type Y
and restart
chkdsk will run.


Post the chkdsk results first and we will go from there
and to post the results see this and use the search term wininit
follow option one

(1) Read Chkdsk Log in Event Viewer in Windows 10 | Tutorials (tenforums.com)
 
Last edited:

Naxks

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Joined
Jun 10, 2021
Messages
39
I can not see the results after i do the chkdsk in event viewer. When i filter it on Wininit or Chkdsk it only shows one result. And that is an error event from a week earlier. (See logs under this)

And when i manually try to check it through disk properties (SSD) i get the following message "We have found errors on this drive, to prevent data loss please repair this drive now"


















Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 17/06/2021 10:36:22
Event ID: 1015
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-F5JANNG
Description:
A critical system process, C:\Windows\system32\lsass.exe, failed with status code c0000005. The machine must now be restarted.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="49152">1015</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-06-17T08:36:22.9343623Z" />
<EventRecordID>1808</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>DESKTOP-F5JANNG</Computer>
<Security />
</System>
<EventData>
<Data>C:\Windows\system32\lsass.exe</Data>
<Data>c0000005</Data>
</EventData>
</Event>
 

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Naxks

Thread Starter
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Jun 10, 2021
Messages
39
Yes. I entered "y"

"Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) y"

"This volume will be checked the next time the system restarts."

I see that it is indeed checking the disk when booting up my pc but the results are no where to be found
 

Macboatmaster

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It looks as though there are errors in the file system preventing the report being recorded in event viewer
There are entries in the logs reporting various problems with loading aspects of the file system
Try the chkdsk as per option 2 - this time
(1) Drive Error Checking in Windows 10 | Tutorials (tenforums.com)
see if it reports it is necessary to repair having scanned drive

then if it does click for details to see if it records them running it from there rather than command prompt
 

Naxks

Thread Starter
Joined
Jun 10, 2021
Messages
39
When i do that it instantly lets me know that it can not be repaired while the drive is in use. Asking me to restart my computer. After that it still does not show in the event viewer. I also dont have the option where i can see details as you can see in the screenshot.
 

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