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Certain keys of my laptop not working at all

Discussion in 'Hardware' started by Burnpc, May 23, 2017.

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  1. Burnpc

    Burnpc Thread Starter

    Sep 8, 2016
    Hello, 3 keys of my laptop are not working at all (P, @ and the up arrow). I have tried with Ubuntu and they don't work either. I noticed after reinstalling Windows 10, but I am not sure if it is related. I have now returned to factory settings with the MSI recovery, but the problem persists.

    I have tried to take out the key and clean it, but it looks clean to me, and I haven't removed the metal bars nor rubber thingy for fear of damaging it. The computer is recent, bought in November past year.

    I rather not send it to warranty, as I bought it in UK and I lvie in Malta, and the shipping would be quite astronomic, and I would be without laptop for weeks.

    Can I do something? I cannot take out the battery to reboot as it is a modern MSI and it looks integrated into the body.

    Any reply would be inmensely appreciated, as I am becoming mad with this problem, after hours and hours of trying to sort it out.
  2. wiggita


    May 23, 2017
    I have had this issue in the past and the only solution I have had is to either attach an external keyboard or take it to a computer repair place. When I had this problem the keyboard had damage causing the keys not to work. I sent my computer after a while to get the keys fixed and they had to replace my laptop's keyboard. if you can get a USB keyboard and plug it into your computer. that might be a good workaround but I would recommend getting it repaired before the warranty expires because the cost of replacing computer parts (especially laptops) can get expensive.
  3. Triple6

    Triple6 Moderator

    Dec 26, 2002
    First Name:
    You can replace the keyboard on many laptops relatively easy at home an the keyboards aren't too expensive; really depends on the exact model. Warranty would be the best option though as doing it yourself would void the warranty on any future issues as well.
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