1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Solved Certain websites won't load.

Discussion in 'Networking' started by oisintii, Feb 10, 2017.

Thread Status:
Not open for further replies.
Advertisement
  1. oisintii

    oisintii Thread Starter

    Joined:
    Feb 10, 2017
    Messages:
    3
    Hi, I'm hoping someone here can help me.

    I've found that since about a week ago, certain websites refuse to load on my laptop, the only sites that will load are this one, Facebook, Youtube, Google and other Google sites, Reddit, and some others. I've tried flushing the DNS, changing the TCP4 server and several other things, yet on any internet network or any browser other sites refuse to load!

    If any of you know how this can be fixed then please let me know. Thanks a lot in advance :)
     
  2. Sponsor

  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,624
    First Name:
    Wayne
    so its only this PC when connected to other networks - like at a friends house
    correct ?

    If just on your network, this can happen and turning off the router for 15mins often, fixes this type of issue
     
  4. oisintii

    oisintii Thread Starter

    Joined:
    Feb 10, 2017
    Messages:
    3
    Well, it's on my network and other networks, yet all these sites load perfectly on my other laptop and phone while connected to these networks.
     
  5. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,624
    First Name:
    Wayne
    do a tcp/ip reset - see below
    and post an ipconfig /all - we may change the DNS servers to google open DNS - again see below

    Lets try doing a tcp/ip reset and see if that resolves your issue

    TCP/IP stack repair options for use with Vista, Windows 7, Windows 8/8.1 and Windows 10


    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
    Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

    For windows Vista or Windows 7
    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​
    In the command prompt window that opens, type the following commands:

    Note: Type only the text in bold and red for the following commands.

    • Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter
    • Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter
    • Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter
    ReStart (reboot) the machine.

    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator - as requested above
    Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
    (A new dialogue box - black with white font, will appear on screen )​
    Please note and post back - if you receive the following message :-
    Resetting , failed. - This error will occur with windows 10 , so ignore.
    Access is denied. - This error will occur with windows 8 and windows 10 , so ignore.
    But running TCP/IP reset still can resolve issues , even with the above errors.

    please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
    right click in the command prompt box
    select all
    enter
    control key + C key - to copy
    then reply here and
    control key + V to paste​

    Details also here
    http://support.microsoft.com/kb/299357
    also the link has a Microsoft download Fix it , which will do the above for you

    ------------------------------------------------------------------------

    ipconfig /all

    We would like to see the results from an ipconfig /all - Please post back the results in a reply here.

    If you cannot access the internet with this PC
    You will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.
    If you do not have another PC
    Do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries​

    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    Use Windows + X Keys together and choose Command Prompt (Admin) from the list.
    Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)

    For windows version, XP, Vista, W7
    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​

    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy
    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    Lets try using the following DNS (Domain Name Servers) on the computer
    Google public DNS
    Note using google public DNS servers from outside the US may actually slow performace - so use the following as a test to identify DNS issues - if these resolve the issues , then we need to investigate further to optimise the use of DNS.
    However, I use google dns in UK ok


    Google public DNS
    https://developers.google.com/speed/public-dns/

    The Google Public DNS IP addresses (IPv4) are as follows:
    • 8.8.8.8
    • 8.8.4.4
    The Google Public DNS IPv6 addresses are as follows:
    • 2001:4860:4860::8888
    • 2001:4860:4860::8844

    Theres also a link on how to setup those DNS IP address up on a PC
    http://code.google.com/speed/public-dns/docs/using.html

    Then once you have set up those DNS entries

    Flush & register DNS

    Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):
    In the command prompt window that opens, type the following commands:

    Ipconfig/flushdns
    ipconfig/registerdns


    If you receive the message
    The requested operation requires elevation.
    Then please open the command prompt as administrator
    Start> All Programs> Accessories and then right click on Command Prompt, select "Run as Administrator" to open a command prompt.

    now type the command again

    I have found these to be a useful tools to use for DNS testing
    https://www.grc.com/dns/benchmark.htm
    https://code.google.com/p/namebench/

     
  6. oisintii

    oisintii Thread Starter

    Joined:
    Feb 10, 2017
    Messages:
    3
    Solid man! This completely fixed it, thanks so much :)
     
  7. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,624
    First Name:
    Wayne
    excellent, glad it worked OK
     
    Elizabeth23 likes this.
  8. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1185137

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice