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CGI forms not working on company website

Discussion in 'Web Design & Development' started by kristenkeys, Feb 9, 2007.

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  1. kristenkeys

    kristenkeys Thread Starter

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    Hi everyone. I've been working at an art gallery for about 8 months now. The guy who did the website before was not in-house and really took advtange of his situation. He was our server, and when they hired me to do in-house web and design stuff, he got mad and dropped us. I've since moved the server, but I am having a problem figuring out somethings that will not seem to work since the move.

    The website is dwigmore.com

    After the flash loads, go to "search." If you try to search it can't-- says that a log file cannot be found. I can't find that line in the script to change the root location. I've looked up and down, and I do NOT see it. Please let me know if I am missing something here.

    Also, if you go to "contact" and submit that form-- it will go through to our email, but the person who submits the form doesn't get our confirmation page. As far as I can tell it is set up exactly the same as our "acquisitions" page, in which the person DOES get a confirmation page.

    Follow me?

    If someone could help I'd be eternally greatful. We are very busy and about to open a new exhibition. I was hoping to do a total revamp on the site after this move, but unfortunately I need these pages to work in the meantime.

    Please help! :eek:
     
  2. Gibble

    Gibble

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    The path might be set in a different file that's included/required by the cgi the form is sending too.
     
  3. kristenkeys

    kristenkeys Thread Starter

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    yeah, that's what i was thinking. i guess i should just sit down this weekend and go through the WHOLE thing. look at every file. i just don't have time at work!

    but if anyone else wants to take a crack at the puzzle, i'd be very happy ;)
     
  4. Gibble

    Gibble

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    Well, we don't have access to the cgi files.

    Just do a "find" on that directory for files containing that path.
     
  5. kristenkeys

    kristenkeys Thread Starter

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    Dec 4, 2006
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    yeah. i did a search earlier and didn't come up with anything. but i was rushed and i am not sure that i did it very thoroughly. i will try again. i didn't even think and realize that you guys wouldn't have access to cgi-- duh. sorry! thanks though.
     
  6. Chris_E

    Chris_E

    Joined:
    Feb 16, 2006
    Messages:
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    Hi Kirsten (assume that's you're name?)

    I just visited the site a few observations:

    When the flash loads, it is possible for me to click on the DW logo just before it heads off to load the flash home page with the links etc. If I do, I get an error 404.

    This means the flash logo is supposed to allow the visitor to click it to go somewhere. I'd see if you can look into that maybe? :confused:

    The Search page looked fine to me just now (Sunday eve, UK) - I was shown the search form BUT when I entered a search text in the "Artist" field, I saw:

    Could not locate /home/dw/www/webdata/wigmore_usrcrit.log

    If you can log into the server as root and try:

    cd /
    find / -name wigmore_usrcrit.log -print

    it should tell you where the file actually is - if there at all.

    Re: the contact us page. There will be a folder in the web area called cgi-bin

    In that folder SHOULD be a file called contact.cgi

    Carefully look at this file and see if it refers anywhere to an HTM or HTML page that should be where the redirect goes to when the user presses the submit page.



    Then come back to us here?

    Anon

    Chris
     
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