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Discussion in 'Web & Email' started by kellyarmstrong, Mar 8, 2013.

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  1. kellyarmstrong

    kellyarmstrong Thread Starter

    May 15, 2012
    I use IE and the toolbar to that. I just downloaded open office, and KNOW I didn't enable the toolbar. Must have done it somehow. I do not like it, and want to go back to IE..Also when I open the internet theres a big screen that says is your computer running slow? download free. When I do click on it, it shows up pc health boost. It won't allow me to exit out of it, HELP Thank you.
  2. Sponsor

  3. 87654321


    Mar 10, 2012
    67 looks sees and nary a reply? Well I will take a stab at the problem. Have you tried to do a system restore to a time when before you have this problem? Of course if you do Open office will be lost if you installed it.
    Try this.

    To start your computer by using the Last Known Good Configuration feature, follow these steps:
    1. Start your computer.
    2. When you see the "Please select the operating system to start" message, press the F8 key.
    3. When the Windows Advanced Options menu appears, use the ARROW keys to select Last Known Good Configuration (your most recent settings that worked), and then press ENTER And never never click on a popup like that unless you are sure it is safe. It is a mine field out there.
  4. kellyarmstrong

    kellyarmstrong Thread Starter

    May 15, 2012
    OK, Nothing. That didn't work. I also uninstalled open office. I think I'll just buy microsoft office, it's easier. I also ran 2 different adware/malward programs. Although it found lots of bad goodies, it didn't help or solve the problem. HELP!
  5. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    What were the anti-malware programs? Malwarebytes' Anti-Malware and SUPERAntiSpyware?

    Please download AdwCleaner.

    • Double-click the adwcleaner.exe to run the tool.
    • Click Delete.
    • When the scan is finished, a Notepad window will be opened.
    • Please post the contents in your next reply.
    • The logfile will also be saved in C:\AdwCleaner[R1].txt.
  6. kellyarmstrong

    kellyarmstrong Thread Starter

    May 15, 2012
    # AdwCleaner v2.114 - Logfile created 03/11/2013 at 08:11:15
    # Updated 05/03/2013 by Xplode
    # Operating system : Windows Vista (TM) Home Premium Service Pack 2 (32 bits)
    # User : Owner - OWNER-PC
    # Boot Mode : Normal
    # Running from : C:\Users\Owner\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\4XKACN54\adwcleaner.exe
    # Option [Search]

    ***** [Services] *****
    Found : CltMngSvc
    ***** [Files / Folders] *****
    File Found : C:\END
    Folder Found : C:\Program Files\Conduit
    Folder Found : C:\Program Files\SearchProtect
    Folder Found : C:\ProgramData\WeCareReminder
    Folder Found : C:\Users\Owner\AppData\Local\Conduit
    Folder Found : C:\Users\Owner\AppData\Local\SwvUpdater
    Folder Found : C:\Users\Owner\AppData\LocalLow\Conduit
    Folder Found : C:\Users\Owner\AppData\LocalLow\PriceGong
    Folder Found : C:\Users\Owner\AppData\Roaming\SearchProtect
    ***** [Registry] *****
    Key Found : HKCU\Software\AppDataLow\Software\Conduit
    Key Found : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
    Key Found : HKCU\Software\AppDataLow\Software\Crossrider
    Key Found : HKCU\Software\AppDataLow\Software\PriceGong
    Key Found : HKCU\Software\AppDataLow\Software\SmartBar
    Key Found : HKCU\Software\Cr_Installer
    Key Found : HKCU\Software\InstalledBrowserExtensions
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SearchProtect
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110211671166}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110211671166}
    Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
    Key Found : HKCU\Software\wecarereminder
    Key Found : HKLM\SOFTWARE\Classes\AppID\{4CE516A7-F7AC-4628-B411-8F886DC5733E}
    Key Found : HKLM\SOFTWARE\Classes\AppID\{4FBBF769-ECEB-420A-B536-133B1D505C36}
    Key Found : HKLM\SOFTWARE\Classes\AppID\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
    Key Found : HKLM\SOFTWARE\Classes\AppID\IEHelperv2.5.0.DLL
    Key Found : HKLM\SOFTWARE\Classes\AppID\TbCommonUtils.DLL
    Key Found : HKLM\SOFTWARE\Classes\AppID\TbHelper.EXE
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110211671166}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{1C950DE5-D31E-42FB-AFB9-91B0161633D8}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220222672266}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{3BDF4CE9-E81D-432B-A55E-9F0570CE811F}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{9F34B17E-FF0D-4FAB-97C4-9713FEE79052}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{A9A56B8E-2DEB-4ED3-BC92-1FA450BCE1A5}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{AE338F6D-5A7C-4D1D-86E3-C618532079B5}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{C339D489-FABC-41DD-B39D-276101667C70}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{D433A9D0-8267-40CB-8AD5-24F22FA5373F}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{D565B35E-B787-40FA-95E3-E3562F8FC1A0}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{D89031C2-10DA-4C90-9A62-FCED012BC46B}
    Key Found : HKLM\SOFTWARE\Classes\CLSID\{F773BB94-6C19-4643-A570-0E429103D1C3}
    Key Found : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler
    Key Found : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler.1
    Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0026766.BHO
    Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0026766.BHO.1
    Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0026766.Sandbox
    Key Found : HKLM\SOFTWARE\Classes\CrossriderApp0026766.Sandbox.1
    Key Found : HKLM\SOFTWARE\Classes\IEHelperv250.WeCareReminder
    Key Found : HKLM\SOFTWARE\Classes\IEHelperv250.WeCareReminder.1
    Key Found : HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550255675566}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660266676666}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{F773BB94-6C19-4643-A570-0E429103D1C3}
    Key Found : HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
    Key Found : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils
    Key Found : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils.1
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager.1
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager.1
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbRequest
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbRequest.1
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbTask
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.TbTask.1
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper
    Key Found : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper.1
    Key Found : HKLM\SOFTWARE\Classes\Toolbar.CT3289847
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier.1
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl.1
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager
    Key Found : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager.1
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440244674466}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{B12920CF-BE13-4C09-890D-1B6EFFFE2FBE}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{B87F8B63-7274-43FD-87FA-09D3B7496148}
    Key Found : HKLM\SOFTWARE\Classes\TypeLib\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}
    Key Found : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook
    Key Found : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook.1
    Key Found : HKLM\Software\Conduit
    Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110211671166}
    Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{21111111-1111-1111-1111-110211671166}
    Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
    Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{AC5B6CDA-8F90-4740-9A8C-28AC5D3C73FE}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110211671166}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110211671166}
    Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
    Key Found : HKLM\Software\SearchProtect
    Value Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [searchprotect]
    Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [SearchProtectAll]
    ***** [Internet Browsers] *****
    -\\ Internet Explorer v9.0.8112.16464
    [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://search.conduit.com?SearchSource=10&CUI=UN85074303530184100&ctid=CT3289847
    -\\ Google Chrome v [Unable to get version]
    File : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Preferences
    [OK] File is clean.
    AdwCleaner[R1].txt - [20138 octets] - [26/01/2013 18:23:39]
    AdwCleaner[R2].txt - [1349 octets] - [27/01/2013 08:42:58]
    AdwCleaner[R3].txt - [8745 octets] - [11/03/2013 08:11:15]
    AdwCleaner[S1].txt - [6127 octets] - [26/01/2013 19:29:32]
    AdwCleaner[S2].txt - [1417 octets] - [27/01/2013 08:51:28]
    ########## EOF - C:\AdwCleaner[R3].txt - [8925 octets] ##########
  7. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    Any difference?
  8. kellyarmstrong

    kellyarmstrong Thread Starter

    May 15, 2012
  9. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    Are you still getting the "is your computer running slow? download free" box?

    What exactly is that toolbar you are referring to, and how does it relate to OpenOffice? Is it a toolbar inside OpenOffice or inside IE?
  10. kellyarmstrong

    kellyarmstrong Thread Starter

    May 15, 2012
    Sorry, I didn't delete at first before i posted it. I will attach the new log. The toolbar is the same. I always used IE, then started using safari because my husband has that. A co-expert that works with you suggested I ditch safari and update the IE I had. Ive been using that ever since. When I downloaded open office that's when the toolbar changed. It is double lined and shows my favorites under that. I can't get rid of that 2nd line.
  11. kellyarmstrong

    kellyarmstrong Thread Starter

    May 15, 2012
    V=# AdwCleaner v2.114 - Logfile created 03/11/2013 at 09:16:58
    # Updated 05/03/2013 by Xplode
    # Operating system : Windows Vista (TM) Home Premium Service Pack 2 (32 bits)
    # User : Owner - OWNER-PC
    # Boot Mode : Normal
    # Running from : C:\Users\Owner\Downloads\adwcleaner (1).exe
    # Option [Delete]

    ***** [Services] *****
    Stopped & Deleted : CltMngSvc
    ***** [Files / Folders] *****
    File Deleted : C:\END
    Folder Deleted : C:\Program Files\Conduit
    Folder Deleted : C:\Program Files\SearchProtect
    Folder Deleted : C:\ProgramData\WeCareReminder
    Folder Deleted : C:\Users\Owner\AppData\Local\Conduit
    Folder Deleted : C:\Users\Owner\AppData\Local\SwvUpdater
    Folder Deleted : C:\Users\Owner\AppData\LocalLow\Conduit
    Folder Deleted : C:\Users\Owner\AppData\LocalLow\PriceGong
    Folder Deleted : C:\Users\Owner\AppData\Roaming\SearchProtect
    ***** [Registry] *****
    Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
    Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes
    Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
    Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
    Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar
    Key Deleted : HKCU\Software\Cr_Installer
    Key Deleted : HKCU\Software\InstalledBrowserExtensions
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\{99C91FC5-DB5B-4AA0-BB70-5D89C5A4DF96}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\App Management\ARPCache\SearchProtect
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110211671166}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110211671166}
    Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
    Key Deleted : HKCU\Software\wecarereminder
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4CE516A7-F7AC-4628-B411-8F886DC5733E}
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4FBBF769-ECEB-420A-B536-133B1D505C36}
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\IEHelperv2.5.0.DLL
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\TbCommonUtils.DLL
    Key Deleted : HKLM\SOFTWARE\Classes\AppID\TbHelper.EXE
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{11111111-1111-1111-1111-110211671166}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1C950DE5-D31E-42FB-AFB9-91B0161633D8}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{22222222-2222-2222-2222-220222672266}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3BDF4CE9-E81D-432B-A55E-9F0570CE811F}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9F34B17E-FF0D-4FAB-97C4-9713FEE79052}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{A9A56B8E-2DEB-4ED3-BC92-1FA450BCE1A5}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE338F6D-5A7C-4D1D-86E3-C618532079B5}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{C339D489-FABC-41DD-B39D-276101667C70}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D433A9D0-8267-40CB-8AD5-24F22FA5373F}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D565B35E-B787-40FA-95E3-E3562F8FC1A0}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{D89031C2-10DA-4C90-9A62-FCED012BC46B}
    Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F773BB94-6C19-4643-A570-0E429103D1C3}
    Key Deleted : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler
    Key Deleted : HKLM\SOFTWARE\Classes\ComObject.DeskbarEnabler.1
    Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0026766.BHO
    Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0026766.BHO.1
    Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0026766.Sandbox
    Key Deleted : HKLM\SOFTWARE\Classes\CrossriderApp0026766.Sandbox.1
    Key Deleted : HKLM\SOFTWARE\Classes\IEHelperv250.WeCareReminder
    Key Deleted : HKLM\SOFTWARE\Classes\IEHelperv250.WeCareReminder.1
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{01221FCC-4BFB-461C-B08C-F6D2DF309921}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0FA32667-9A8A-4E9C-902F-CA3323180003}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{452AE416-9A97-44CA-93DA-D0F15C36254F}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{45CDA4F7-594C-49A0-AAD1-8224517FE979}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4D8ED2B3-DC62-43EC-ABA3-5B74F046B1BE}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{55555555-5555-5555-5555-550255675566}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660266676666}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{6B458F62-592F-4B25-8967-E6A350A59328}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{81E852CC-1FD5-4004-8761-79A48B975E29}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{95B6A271-FEB4-4160-B0FF-44394C21C8DC}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B2CA345D-ADB8-4F5D-AC64-4AB34322F659}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{B9F43021-60D4-42A6-A065-9BA37F38AC47}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{BF921DD3-732A-4A11-933B-A5EA49F2FD2C}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{D83B296A-2FA6-425B-8AE8-A1F33D99FBD6}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{F773BB94-6C19-4643-A570-0E429103D1C3}
    Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FCC9CDD3-EFFF-11D1-A9F0-00A0244AC403}
    Key Deleted : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils
    Key Deleted : HKLM\SOFTWARE\Classes\TbCommonUtils.CommonUtils.1
    Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager
    Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbDownloadManager.1
    Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager
    Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbPropertyManager.1
    Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbRequest
    Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbRequest.1
    Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbTask
    Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.TbTask.1
    Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper
    Key Deleted : HKLM\SOFTWARE\Classes\TbHelper.ToolbarHelper.1
    Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3289847
    Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier
    Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.ContextMenuNotifier.1
    Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl
    Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.CustomInternetSecurityImpl.1
    Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager
    Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.SearchProviderManager.1
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{44444444-4444-4444-4444-440244674466}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B12920CF-BE13-4C09-890D-1B6EFFFE2FBE}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B87F8B63-7274-43FD-87FA-09D3B7496148}
    Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{C4BAE205-5E02-4E32-876E-F34B4E2D000C}
    Key Deleted : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook
    Key Deleted : HKLM\SOFTWARE\Classes\URLSearchHook.ToolbarURLSearchHook.1
    Key Deleted : HKLM\Software\Conduit
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110211671166}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{21111111-1111-1111-1111-110211671166}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{628F3201-34D0-49C0-BB9A-82A26AEFB291}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{AC5B6CDA-8F90-4740-9A8C-28AC5D3C73FE}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110211671166}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{D824F0DE-3D60-4F57-9EB1-66033ECD8ABB}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110211671166}
    Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SearchProtect
    Key Deleted : HKLM\Software\SearchProtect
    Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [searchprotect]
    Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [SearchProtectAll]
    ***** [Internet Browsers] *****
    -\\ Internet Explorer v9.0.8112.16464
    Replaced : [HKCU\Software\Microsoft\Internet Explorer\Main - Start Page] = hxxp://search.conduit.com?SearchSource=10&CUI=UN85074303530184100&ctid=CT3289847 --> hxxp://www.google.com
    -\\ Google Chrome v [Unable to get version]
    File : C:\Users\Owner\AppData\Local\Google\Chrome\User Data\Default\Preferences
    [OK] File is clean.
    AdwCleaner[R1].txt - [20138 octets] - [26/01/2013 18:23:39]
    AdwCleaner[R2].txt - [1349 octets] - [27/01/2013 08:42:58]
    AdwCleaner[R3].txt - [8994 octets] - [11/03/2013 08:11:15]
    AdwCleaner[S1].txt - [6127 octets] - [26/01/2013 19:29:32]
    AdwCleaner[S2].txt - [1417 octets] - [27/01/2013 08:51:28]
    AdwCleaner[S3].txt - [9118 octets] - [11/03/2013 09:16:58]
    ########## EOF - C:\AdwCleaner[S3].txt - [9178 octets] ##########
  12. kellyarmstrong

    kellyarmstrong Thread Starter

    May 15, 2012
    I just noticed it's a google toolbar (i think). the search engine shows up google. I use google for that anyhow, but don't care for the toolbar, if that's what it is.
  13. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    Well, AdwCleaner did find and delete a lot of unwanted objects from your browsers, but I believe your problem has nothing to do with them.

    You may have inadvertently installed the "Google Toolbar" as part of your OpenOffice bundle.

    Go to your list of programs inside "Programs and Features" and uninstall the Google Toolbar.

    If you can't find your list of installed programs, press the Windows key + R to open a Run box. Then, type appwiz.cpl and press Enter.

    You may have downloaded OpenOffice from the wrong source.

    OpenOffice can be downloaded without any adware bundle from HERE.

    However, I would recommend LibreOffice instead. It's the next generation of OpenOffice.

    Always be careful when installing free software on the Internet. Only agree to install THE program you wish to install, and do not blindly agree to install anything else that may be bundled with the software (toolbars). Also make sure, whenever possible, you download software from the developer's website or from reliable sources.
  14. kellyarmstrong

    kellyarmstrong Thread Starter

    May 15, 2012
    Did that and there wasn't one. I did however see 2 things that I will never need and they were downloaded the same day, discount buddy and shop at home helper. I'm guessing maybe they were "grouped" together. I may have IE but it looks totally different. I sign on and there are 2 whilte boxes for a website. They have a ? in a blue circle on the left hand side. Then right under it is another bar with a star with a green arrow in it, with one of my favorites and an E sign with suggested sites. Maybe I pressed something? Its like my favorites are on a shortcut or something?
    as for the new libre office is that compatible with office? I have office 2003 (yes I know, it's old)
  15. Phantom010

    Phantom010 Trusted Advisor

    Mar 9, 2009
    That's the Favorites bar. If you wish to remove that bar, simply right-click it (in an empty space) and uncheck "Favorites bar". Personally, I use that bar in all my browsers. You can access your most important Favorites very easily and quickly that way. If you wish to add some of your Favorites in it, you can simply drag them into that bar.

    Yes, it is, as OpenOffice.

    As for Google, can it simply be your default search engine box, normally showing in the top right corner?
  16. kellyarmstrong

    kellyarmstrong Thread Starter

    May 15, 2012
    I don't see a google toolbar in my programs, but the search box automatically shows up as google. Unless the entire page changed in the last few days I don't know what happened. Maybe it's just a coincidence that I downloaded it at the same time? Yes, right clicking got rid of that toolbar. Silly me. Must have pressed something I wasn't supposed to on accident. Is there a way to find out what toolbars I actually have on my computer?
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