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Changing anti virus programs

Discussion in 'Virus & Other Malware Removal' started by astrosandy, Sep 30, 2003.

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  1. astrosandy

    astrosandy Thread Starter

    Joined:
    Sep 30, 2003
    Messages:
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    I've had "AVG 6" on my Windows XP computer with an ISP. I now have DSL with an antivirus program, "my-eTrust.com", to download. Directions from "my-eTrust.com" are to uninstall other antivirus programs.
    Recently AVG has placed many infected items in the Virus Vault.
    Some are:
    message.zip
    C:\WINDOWS\SYSTEM32\msblast.exe
    C:\WINDOWS\SYSTEM32\WINS\DLLHOST.EXE
    C:\System Volume Information\_restore{#}\RP#\#
    upgrade.exe
    document.pi
    Patch.exe

    I don't know what to do with these infected files. Should I delete them and if so, will I be harming my system? Should I restore them before intstalling "my-eTrust.com"?
    Thanx-Thanx-Thanx for your help!
     
  2. Topkat

    Topkat

    Joined:
    Aug 10, 2003
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    I'm not 100% sure , but if it was me I'd boot in safe mode and delete everything that's been quarantined.
     
  3. starman2002

    starman2002

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    I'd do the same thing Topkat suggests-boot in safe mode and delete everything in the quarantine.
     
  4. dvk01

    dvk01 Moderator Malware Specialist

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    56,196
    First Name:
    Derek
    just open AVG virus vault and click on empty or delete
    that removes the viruses totally

    Definitely DO NOT restore them the virus vault is a safe place to keep viruses where they cannot be activated, the only reason many Antiviruses use a vault or quarantine is just in case a false reading was made and a genuine file was removed, this is very rare and after a couple of days of having a file in quarantine or the virus vault, the vault should be emptied and the files deleted

    there is no need to change antiviruses, unless you want to

    If you are happy with AVG keep it and don't bother to use e-trust, the dsl ISp are offering you an antivirus included in your subscription, but it's up to you which one you prefer to use.

    If you do decide to change then yes, totally uninstall AVG before installing e-trust and reboot after uninstalling AVG and make sure you are not connected to the internet while you have no antivirus running
     
  5. astrosandy

    astrosandy Thread Starter

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    Messages:
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    Thank you dvk01, starman2002 & Topkat!

    I succeeded in deleting the virus vault holdings and changing anti virus programs without incident.

    Your input was really appreciated!
    AstroSandy
     
  6. Topkat

    Topkat

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    Glad it worked for you, (y)
     
  7. starman2002

    starman2002

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    great to hear Astro
     
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