Characters scrolling in password/pin# box on locked screen

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D

Deleted member 986822

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Need help resetting laptop or bypassing locked screen to create a pin#/password. Characters scroll in the box non-stop and doesn't allow me to put it in correctly to reach my home screen. I have experienced disruptions with my computer turning off on its own, cursor moving on its own, not being able to use my cursor without a mouse plugged in. The location icon appears frequently and lingers. There is a hacker with/without a rootkit controlling my laptop. I've tried installing NORTON Virus Plus and it makes no difference. It doesn't stop what is happening. I cannot access BIOS. The character scrolling happens when I try to enter my password. The OS is Windows 10 Pro.
 
Joined
Sep 21, 2007
Messages
12,290
this character 'scrolling' stops when you use a mouse ?

Explain more about this 'scrolling' - I don't know what you mean.
 
D

Deleted member 986822

Thread Starter
Are you a computer tech?

The character scrolling happens when my computer boots and takes me to the locked security screen that needs my pin#/password before I can access my computer docs, apps, etc. In the box for pin#/Password repeating characters are scrolling continuously and it doesn't allow me to put in my password. If I try to put my cursor in the field to type a letter it doesn't stop. AND since this happened all my letters on my keyboard are not working to allow me to type the correct pin# Something has compromised my computer. ANYONE WHO MAY UNDERSTAND WHAT COULD BE HAPPENING AND CAN HELP OR EXPLAIN PLEASE CONTACT ME. IF YOU KNOW ANYONE REFER THEM TO ME. I am without my computer and need to use it.
 
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Joined
Sep 21, 2007
Messages
12,290
So when you type in the letter R, it becomes "RRRRRRRRRRR". is that correct ?
It is just that I have never heard someone describing the text in a textbox as 'scrolling'. I've been helping people on this forum for 10 years.
 
D

Deleted member 986822

Thread Starter
Great! I’m glad I’m the no#1 person to expose something new. I’m not looking to be criticized on an open forum for how I’m describing my computer problem. I’m looking for help and it looks like this was a bad idea. You seem to understand with your question-answers to my questions so why not just give an explanation for what could be happening. 10 years experience provides many explanations with modern technology always advancing. And yes ‘scrolling’ with a continuous character.
Appreciate it.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
117,462
Let's keep things civil please after all we're only trying to help. It's often difficult to describe specific computer issues but the definition of scrolling is that text (or images) is shifted either upwards, downwards, or sideways, however, the text doesn't change it's merely moved around. It's similar to when the credits are rolled at the end of a movie. What you're now describing is as soon as you try to type a number or letter in the password/PIN area the first character repeats continuously even if you're no longer pressing the key.

Since you're sure you have malware then I would recommend you get a cleaning in the Virus & Other Malware Removal forum but of course you have to first gain access to the machine. Have you tried to boot the machine into safe mode? If successful you could attempt a system restore to a date before the infection occurred. Keep in mind though any programs or updates installed after the restore date will be lost and have to be reinstalled.
 
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