Deleted member 986822
Need help resetting laptop or bypassing locked screen to create a pin#/password. Characters scroll in the box non-stop and doesn't allow me to put it in correctly to reach my home screen. I have experienced disruptions with my computer turning off on its own, cursor moving on its own, not being able to use my cursor without a mouse plugged in. The location icon appears frequently and lingers. There is a hacker with/without a rootkit controlling my laptop. I've tried installing NORTON Virus Plus and it makes no difference. It doesn't stop what is happening. I cannot access BIOS. The character scrolling happens when I try to enter my password. The OS is Windows 10 Pro.