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Charter internet constantly dropping

Discussion in 'Networking' started by Kylie13, May 23, 2016.

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  1. Kylie13

    Kylie13 Thread Starter

    Joined:
    May 23, 2016
    Messages:
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    So at my household, the internet connection fluctuates in how frequently it drops. Yesterday, we could not keep it going for more than 5 minutes without having to restart the router.\ (soon after restarting the router, the same issue happens again) /
    Basically, what happens is the internet on our laptops will stop working (it will show as Limited Connectivity) although the router continues to send the signal out.
    The only fix to this is to restart the router (using the on/off buttons on the physical router) although the problem isn't with the router itself. Going on my router's settings place (192.168.1.1) it shows that the internet is the issue. Im not really sure how to fix this... Ive tried mostly everything but nothing is a permanent fix.

    Help would be greatly appreciated!!
    Also- if I were to switch service providers, which would be the best near Saint Louis, MO?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,891
    First Name:
    Wayne
    how does it show you this ?
    Whats the make and model of the router

    If its not a router issue and a wireless issue - have you tried connecting a PC directly to the router with a cable and see what happens
    What lights are showing on the router when its working OK and what happens to the lights when it stops working

    if its showing the status in the router as an internet issue -
    • then its either a Router issue ( but you say its not the router ???? )
    • A problem with the telephone cables or filters - if DSL and not Cable service
    • A problem with the ISP themselves
    Have you contacted the ISP and asked them to do a line test

    Have you tried disconnecting everything from the telephone lines - except just the router
     
  3. Kylie13

    Kylie13 Thread Starter

    Joined:
    May 23, 2016
    Messages:
    2
    Im sorry for the late reply on this..
    This is what I look at to tell that it's the actual internet's issue.
    http://prntscr.com/bb8jz4

    When the internet goes limited/shuts off, the box with "Internet: Good" in it turns into a red X while the "Wireless" box stays green...

    When I connect my PC directly into the modem, the issue remains. It may be an issue within my modem's settings that may cause it to become dis-synchronized with the router (since turning the router on and off manually fixes the internet temporarily?)

    We also do not have a telephone line with this- we only use Charter for internet.

    These are the "internet" settings
    http://prntscr.com/bb8kvc

    These are the Router settings
    http://prntscr.com/bb8l12
    How would I go about this to ask them to do a line test?


    Thank you so much for the help!
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,891
    First Name:
    Wayne
    you phone them up and ask them to check out your line to make sure its working properly and that you are getting disconnects
     
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