chdsk bad sectors - convincing company to replace hd

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curos2

Thread Starter
Joined
Sep 2, 2005
Messages
9
I recently did a chkdsk and it showed that my disk has bad clusters/bad sectors. My laptop is still under warranty so I called up the company but it doesn't sound like they'll replace the hd for me. They keep saying that it's nothing and that having bad sectors is ok as long as its not bad clusters. I on the other hand believe that this is a precursor to more bad sectors and eventual failure. They keep saying that they'll do a "recovery" on the hd and when they get the machine, they will run their tests and determine if the computer needs a hd replacement (and they will do so if THEY deem it needed). I just don't want to waste my time sending it to them if all they're going to do is reformat it and put everything back on. I can do that myself. I'm going to call them in a few days, but I needed some things to say so I can make them guarantee that they'll replace my hd.

How can I convince them that my hard drive is failing and that this is a serious enough issue to warrant a replacement of the hd? Or, like the guy says, am I being too cautious about bad sectors. Is this not a big issue at all?

Below is the chkdsk log:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

Cleaning up minor inconsistencies on the drive.
Cleaning up 254 unused index entries from index $SII
of file 0x9.
Cleaning up 254 unused index entries from index $SDH
of file 0x9.
Cleaning up 254 unused security descriptors.
CHKDSK is verifying file data (stage 4 of 5)...
Read failure with status 0xc000009c at offset
0x68e1fe000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset
0x68e200000 for 0x1000 bytes.
Windows replaced bad clusters in file 23483
of name \stuff\SAILOR~1\_T6E52~1.AVI.
Read failure with status 0xc000009c at offset
0x672836000 for 0x10000 bytes.
Read failure with status 0xc000009c at offset
0x67283c000 for 0x1000 bytes.
Windows replaced bad clusters in file 33582
of name \stuff\SAILOR~1\SAILOR~1\_AF194~1.AVI.
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
Adding 2 bad clusters to the Bad Clusters File.
Correcting errors in the Volume Bitmap.
Windows has made corrections to the file system.

53343832 KB total disk space.
43572712 KB in 78219 files.
24972 KB in 4817 indexes.
8 KB in bad sectors.
118852 KB in use by the system.
32784 KB occupied by the log file.
9627288 KB available on disk.

4096 bytes in each allocation unit.
13335958 total allocation units on disk.
2406822 allocation units available on disk.

Internal Info:
b0 47 01 00 67 44 01 00 03 bf 01 00 00 00 00 00
.G..gD..........
db 08 00 00 00 00 00 00 20 02 00 00 00 00 00 00
........ .......
40 68 b3 03 00 00 00 00 20 84 ab 49 00 00 00 00
@h...... ..I....
60 79 ed 03 00 00 00 00 00 e3 c0 0c 07 00 00 00
`y..............
c0 dc f9 43 01 00 00 00 20 07 a8 a9 08 00 00 00
...C.... .......
99 9e 36 00 00 00 00 00 a8 39 07 00 8b 31 01 00
..6......9...1..
00 00 00 00 00 a0 77 63 0a 00 00 00 d1 12 00 00
......wc........

Windows has finished checking your disk.
Please wait while your computer restarts.
Also...
Adding 2 bad clusters to the Bad Clusters File.
Where can I view this Bad Clusters File? The guy said bad sectors is fine, but bad clusters is bad and that would warrant a hd replace. Is there really a difference? It mentions "Adding 2 bad clusters" but later on it says "8 KB in bad sectors."
 

DaveBurnett

Account Closed
Joined
Nov 11, 2002
Messages
12,970
You can also download the disk checking program from the DISK manufacturers site and run that.
It will give you a set of error codes you can quote.
I agree that the disk should be replaced. Threaten them with reporting them to the suppliers.
 
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