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Choppy cursor + audio, 100% cpu when moving cursor, hardware found noise at startup

Discussion in 'Windows XP' started by trentemon, Dec 17, 2011.

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  1. trentemon

    trentemon Thread Starter

    Joined:
    Nov 12, 2011
    Messages:
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    Cursor is smooth and fast at startup (and in safe mode), sound works fine (startup noise) but when everything loads and Windows is actually usable, it's like the PC works great .. until you move the cursor.

    Cursor is choppy and affects sounds. I can watch video and listen to music perfectly, until I move the cursor.

    I made a video of this:

    www.youtube.com/watch?&v=4JwfH3qgChI

    Things I've tried: uninstalling / reinstalling / repairing / etc. mouse drivers, video card drivers, network adapter drivers (thought the problem was related to network activity because of startup/safe mode behaviour being normal), catalyst control centre, etc.

    Gigabyte G31M-ESL2 (new)
    Pentium D @ 3.40 GHz
    3.25 GB ram (2x2 GB ddr3 tested with Memtest)
    Radeon HD 6450 1GB
    Atheros AR8131 Ethernet
    XP Pro SP3
    Mouse is a wired Logitech MX518, uses Setpoint software
    All the specs I can think of, let me know if you think any other info would help

    In task manager performance tab, cpu goes to 100% usage when the cursor is moved around.

    New build, no viruses, scanned for good measure with Avast (then uninstalled Avast to see if it helped), Malwarebytes, Spybot, Microsoft Security etc. I don't see how infection could even be a problem at this point

    Anyone recognise this problem or have any ideas? [​IMG]

    Thanks in advance
     
  2. trentemon

    trentemon Thread Starter

    Joined:
    Nov 12, 2011
    Messages:
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    I'm almost thinking of upgrading to Windows 7 if it would make this go away, the computer isn't usable because the cursor is so inaccurate. It's hard to even click things in Start menu because it choppily flies past what you want to click. But I worry this problem would continue into a new OS like my last issue (hardware).
     
  3. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Just to be sure this is not a driver problem:

    Run through this routine and locate any/all mouse drivers and delete them.

    If there are more than one driver showing make sure you delete the logitech driver last as the mouse will freeze. You will then need to do a hard shutdown using the power button.

    Reboot the PC and it should detect and install a Windows driver for the mouse.

    Let me know if this helps.

    When the CPU hits 100% in Task Manager can you see what proccess is maxing out the CPU.

    Have you another mouse you could try?

    Try changing the mouse pointer speed.
     
  4. trentemon

    trentemon Thread Starter

    Joined:
    Nov 12, 2011
    Messages:
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    EDIT: Using a ps/2 mouse stops it. The following might be irrelevant now, because of my next post.

    Thanks, I had no idea you could make old device drivers visible. I got rid of a lot of things, but its still having the same problem.

    Here are screenshots from task manager

    Processes tab while idle:

    http://img254.imageshack.us/img254/4113/procidle.png

    Process tab while moving cursor:

    http://img7.imageshack.us/img7/7029/procmouse.png

    Performance tab idle, but you can see where I switched tab:

    http://img402.imageshack.us/img402/1980/perfidle.png

    Performance tab while moving cursor, letting idle for a bit, then moving cursor again:

    http://img819.imageshack.us/img819/4563/perfmouse.png

    It works better right at startup, tried youtube again, audio was crackling/popping occasionally, but you almost couldn't tell. Moving the mouse slowed down the video, but not much. But after I tried a game, it was unplayable, moving the mouse makes it skip like a slideshow.

    When I exited the game, the problem was back as bad as ever. The cursor is skipping around the screen again. It doesn't go away after the game exits.

    I got something called DPC Latency Checker http://www.thesycon.de/deu/latency_check.shtml but I don't really know what DPC latency is. As soon as I move the mouse it says "a driver is behaving badly and will affect performance". It doesn't tell which though.

    Also I notice even after uninstalling ATI Catalysm Control Center that its in the Start menu and opens. It's not in Add/Remove. Do I need to totally remove CCC?

    I got rid of Logitech drivers and Setpoint mouse utility, I think I'm using basic Windows mouse drivers, the problem is still happening.

    I'm confused why games and video and music run smoothly (with minor crackling popping sound) UNLESS I move the mouse. :(
     
  5. trentemon

    trentemon Thread Starter

    Joined:
    Nov 12, 2011
    Messages:
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    Finally hunted down a ps/2 mouse instead of other usb mice (durr). There seems to be no problem now, not even in task manager.

    Now my problem is I'm using a ps2 mouse. :p

    What would cause this? Is the usb bad? Can I buy a usb to ps2 adapter (not the opposite) and use my good mouse in the ps2 port (I think they use totally different signals)? I need the side buttons for games and this ps2 mouse isn't even mine. =/

    What a simple but annoying crippling problem. :mad:

    Edit: I think I'm still having sound problems, I hear popping or crackling and some slowdown sometimes. no video or mouse issues though. could be missing some drivers I uninstalled before
     
  6. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Have you installed all the motherboard chipset drivers. Look in device manager and see if there are any yellow warnings showing next to devices. This looks like a USB driver problem.

    You can get an adapter for USB to PS2.
     
  7. trentemon

    trentemon Thread Starter

    Joined:
    Nov 12, 2011
    Messages:
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    Update: In Event Viewer I'm seeing a red X with Event ID: 7023
    The HID Input Service service terminated with the following error:
    The specified module could not be found.

    It's in the log pretty often, always directly after "The Microsoft IPv6 Developer Edition driver was started."

    These both occurred right after each other at 7:05, 7:09, 7:53, 7:56

    I've installed all chipset drivers, and ATI drivers, and Logitech/Setpoint drivers, and 2 network drivers (onboard and Linksys NC100 card). I tried using Driver Sweeper to totally get rid of traces, and Windows Install Cleaner to get rid of any remainders, I've even tried Driver Agent to see if it could catch something I'm missing somehow.

    In Device Manager I now have a category all its own named DriverInterface with 3 yellow question mark devices in it labeled "Logitech Driver Interface". I've tried uninstalling them, and they end up coming back, and if I use the "SET DEVMGR_SHOW_NONPRESENT_DEVICES=1" command I can then see 6 entries, 3 greyed out and hidden. I googled it and didn't see anything definitive. I'm not sure the mouse is even the problem.

    A ps/2 rubber ball mouse is having the same skipping cursor / slow motion PC / video lag problem if I play a video or open a game, USB mice have the same problem in both rear and front usb, is this even mouse related? I've installed old Radeon video drivers, and new, and it doesn't help.

    Two USB mice have this problem, one is GE and doesn't use logitech or setpoint, I don't understand what the problem could be :(

    Why would moving the mouse cause such performance issues?
     
  8. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    The error relating to the HID input service will probably be due to missing drivers for the mouse. HID stands for Human Input Devices, keyboards, mice, etc. The entry for IPV6 is not related just because it appears immediately before the error.

    This is further confirmed by what you see in the Device Manager. The yellow warnings indicate there is no driver installed. If you right click on the device and select properties, under the general tab you will probably see a note stating the driver is not installed or has an error.

    Report back with what you find.
     
  9. trentemon

    trentemon Thread Starter

    Joined:
    Nov 12, 2011
    Messages:
    42
    No luck after uninstalling Hid/mouse from Device Manager, another tech guy told me to do the same thing. I don't know what to do now. Its like my computer can't handle anything moving, including dragging windows around, moving the cursor around, etc.

    I have new RAM coming but my current ram passed 9 passes (10-11 hours) of Memtest86, so I can't see anything changing :(
     
  10. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    I would be amazed if faulty RAM could cause this problem as it works perfectly fine with a PS2 mouse.

    Try this: Click start > run > type services.msc > ok. Scroll down the list and double click on HID Input Service check in the Startup type box it is set to Automatic. Make sure it is currently started. If not start it.

    Now, if that service was stopped try the mouse again.
     
  11. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    If still no luck,

    1- Please click HERE to download HijackThis.

    2- Run the program.

    3- Click on the Main Menu button if not already there.

    4- Select Do a system scan and save a logfile.

    5- Copy and paste the scan log from Notepad into your next reply.

    6- Do not "Fix" anything unless advised to do so.
     
  12. trentemon

    trentemon Thread Starter

    Joined:
    Nov 12, 2011
    Messages:
    42
    this is what happened when I tried to do what you said Mark:

    [​IMG]
     
  13. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,796
    The HID Input Service is Disabled by default on XP if you're not using keyboards/mouse/joysticks extended with extra buttons that need mapping.
     
  14. Mark1956

    Mark1956

    Joined:
    May 7, 2011
    Messages:
    14,142
    Phantom, I think the HID service needs to run for the extra buttons on the OP's mouse to work.

    Trentemon, go ahead with posting the HJT log that Phantom requested and I'll come back to this tomorrow.
     
  15. trentemon

    trentemon Thread Starter

    Joined:
    Nov 12, 2011
    Messages:
    42
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 1:12:44 AM, on 12/22/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
    C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
    C:\WINDOWS\system32\wuauclt.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
    C:\Documents and Settings\new\Desktop\HijackThis.exe

    R3 - URLSearchHook: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: Winamp Toolbar Loader - {25CEE8EC-5730-41bc-8B58-22DDC8AB8C20} - C:\Program Files\Winamp Toolbar\winamptb.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
    O3 - Toolbar: Winamp Toolbar - {EBF2BA02-9094-4c5a-858B-BB198F3D8DE2} - C:\Program Files\Winamp Toolbar\winamptb.dll
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [StartCCC] "C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O8 - Extra context menu item: &Winamp Search - C:\Documents and Settings\All Users\Application Data\Winamp Toolbar\ieToolbar\resources\en-US\local\search.html
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_96D6FF0C6D236BF8.dll/cmsidewiki.html
    O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
    O9 - Extra button: Run IMVU - {d9288080-1baa-4bc4-9cf8-a92d743db949} - C:\Documents and Settings\new\Start Menu\Programs\IMVU\Run IMVU.lnk
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\system32\SHDOCVW.DLL
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\system32\SHDOCVW.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: *.clonewarsadventures.com
    O15 - Trusted Zone: *.freerealms.com
    O15 - Trusted Zone: *.soe.com
    O15 - Trusted Zone: *.sony.com
    O16 - DPF: {0D6709DD-4ED8-40CA-B459-2757AEEF7BEE} (Dldrv2 Control) - http://download.gigabyte.com.tw/object/Dldrv.ocx
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/betapit/PCPitStop.CAB
    O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
    O16 - DPF: {4A85DBE0-BFB2-4119-8401-186A7C6EB653} - http://messenger.zone.msn.com/MessengerGamesContent/GameContent/Default/mjss/MJSS.cab109791.cab
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Nero BackItUp Scheduler 4.0 - Nero AG - C:\Program Files\Common Files\Nero\Nero BackItUp 4\NBService.exe

    --
    End of file - 5592 bytes
     
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