Chrome & IE Will Not Load

Hello!


I have a Dell Inspiron 3847 that is one year old with Windows 8.1 and the most recent version of chrome and internet explorer.


On Wednesday, I moved my monitor to the other side of my desk in order to watch a movie. Apparently, the cord popped out of the monitor just a little bit which of course caused my monitor to not respond to anything (moving the mouse didn't show up on the screen). So, I incorrectly thought the screen had frozen and hit and held the power button on the tower to make the system shut down so I could restart it. Then I noticed the cord was out of the monitor and plugged it back in. Everything started up fine but when I went to restart it the system shut down but the tower light was still on. After about five minutes I unplugged the computer and restarted it. Everything worked fine for two days.


However, after two days, of everything working, I was starting up my computer and there was a message that the computer was doing something with the Disk Drive, I think Disk Drive C. It went through 1% up to 100%. Then once it was on, and now always, I cannot load Google Chrome or Internet Explorer. Google Chrome will not load and it will say "unable to start Oxc000142" and makes me press OK. Internet Explorer just shows a little blue circle going around and around (as in 'please wait') and then that finally disappears and there is nothing loaded.


For some odd reason, I am able to get on Internet Explorer using the App I guess that has limited features.


Please, if you know what I should do, or who I should pay (dell extended warranty is $129 and Geek Squad is $110). Thank You!

 

Try the MS System restore and go back to a date when the machine was working properly. This procedure only affects the machine state and not the user data.

 

Thank you so much; would you be able to tell me how to do that?

 

Hey!
So apparently my IE was working all along - I just didn't recognize the new version that now has the bars and menus at the bottom. I was thinking it was just some small app.
Anyways, I went ahead and did a 'refresh' on my system which restored everything to day 1 except that it kept my files untouched. I downloaded chrome and it works! But, since this buggy thing happened to me with chrome, I decided to ditch chrome and start using firefox. I cannot believe how crisp the images look on firefox! Is it superior? Ok, that isn't meant to start a debate; how about this: is firefox less buggy? I know chrome always gave me trouble with realone player.