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chrome taken over by whitesmoke

Discussion in 'Virus & Other Malware Removal' started by syndee, Feb 19, 2013.

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  1. syndee

    syndee Thread Starter

    Joined:
    Feb 19, 2013
    Messages:
    2
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T7500 @ 2.20GHz, x86 Family 6 Model 15 Stepping 11
    Processor Count: 2
    RAM: 2037 Mb
    Graphics Card:
    Hard Drives: C: Total - 114470 MB, Free - 102874 MB;
    Motherboard: Dell Inc., 0HN341
    Antivirus: Norton 360, Updated: Yes, On-Demand Scanner: Enabled
    I was using google chrome, i downloaded a game, and now whitesmoke is my toolbar and searching by bing, itried to add/remove programs, and i did fom list in control panel, but it is still my toolbar and it wont let me get chrome back. what do i do?
     
  2. emeraldnzl

    emeraldnzl Malware Specialist

    Joined:
    Nov 3, 2007
    Messages:
    2,570
    Hello syndee,

    Welcome to TSG.

    Please download AdwCleaner from here to your desktop
    • Click on the green downward facing arrow on the right to commence download.
    • Run AdwCleaner and select Delete

    [​IMG]

    Once done it will ask to reboot, allow this.

    On reboot a log will be produced please post that back here.

    After that

    • Download OTL to your desktop.
    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Under the Standard Registry box change it to All.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
      • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
      • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
    So when you return please post
    • AdwCleaner log
    • OTL txt
     
  3. syndee

    syndee Thread Starter

    Joined:
    Feb 19, 2013
    Messages:
    2
    # AdwCleaner v2.112 - Logfile created 02/19/2013 at 19:26:58
    # Updated 10/02/2013 by Xplode
    # Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
    # User : Syndee - SYNDEEHOME
    # Boot Mode : Normal
    # Running from : C:\Documents and Settings\Syndee\Local Settings\Temporary Internet Files\Content.IE5\65Q80YSY\adwcleaner0[1].exe
    # Option [Delete]

    ***** [Services] *****

    ***** [Files / Folders] *****

    ***** [Registry] *****

    ***** [Internet Browsers] *****
    -\\ Internet Explorer v8.0.6001.18702
    [OK] Registry is clean.
    -\\ Google Chrome v24.0.1312.57
    File : C:\Documents and Settings\Syndee\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences
    Deleted [l.27] : icon_url = "hxxp://search.conduit.com/fav.ico",
    Deleted [l.30] : keyword = "search.conduit.com",
    Deleted [l.33] : search_url = "hxxp://search.conduit.com/Results.aspx?q={searchTerms}&SearchSource=49&cui=UN19[...]
    *************************
    AdwCleaner[S1].txt - [5993 octets] - [19/02/2013 16:55:42]
    AdwCleaner[S2].txt - [1040 octets] - [19/02/2013 19:26:58]
    ########## EOF - C:\AdwCleaner[S2].txt - [1100 octets] ##########
     
  4. emeraldnzl

    emeraldnzl Malware Specialist

    Joined:
    Nov 3, 2007
    Messages:
    2,570
    Hello syndee,

    Let's have a deeper look at things to see what else might be there. I guess you might have this on the way if you actioned all my last post but if not:

    • Please download OTL to your desktop.
    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Under the Standard Registry box change it to All.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
      • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
      • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply.
     
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