Chromebook Keyboard Not Working

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mfortune

Thread Starter
Joined
May 8, 2021
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2
Hi,
I work in a school and we have a number of Lenovo Chromebooks were the keyboards have stop working either partially or all together.

Some will type some of the characters while others will type none. This is sometimes (but not always) fixed by using an external keyboard through the USB. So I cannot work out if it is a hardware or software issue. I have opened one of the devices and checked the connection between the keyboard and the motherboard and that looks to be ok but has not resolved the issue.

I have tried a factory reset but that does not work either. We are searching for any advice we can get as it will cost us a lot to have them inspected, let alone repaired.

Thank you in advance for any advice/support you can give!

Matt
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
40,599
Hi,
I work in a school and we have a number of Lenovo Chromebooks were the keyboards have stop working either partially or all together.

Some will type some of the characters while others will type none. This is sometimes (but not always) fixed by using an external keyboard through the USB. So I cannot work out if it is a hardware or software issue. I have opened one of the devices and checked the connection between the keyboard and the motherboard and that looks to be ok but has not resolved the issue.

I have tried a factory reset but that does not work either. We are searching for any advice we can get as it will cost us a lot to have them inspected, let alone repaired.

Thank you in advance for any advice/support you can give!

Matt
It sounds like you have covered the software part of it.

Was these Chromebooks purchased at the same time? (i.e on same order or close to)
 

mfortune

Thread Starter
Joined
May 8, 2021
Messages
2
It sounds like you have covered the software part of it.

Was these Chromebooks purchased at the same time? (i.e on same order or close to)
No they weren't purchased together and they aren't all the same model. This is what is causing us so much confusion.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
40,599
Are you using any kind of OS installation management tool, similar to SCCM?
 
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