Chromebook won't start up without a charger

Budgiebuddy

Thread Starter
Joined
Oct 25, 2021
Messages
1
My chromebook won't start up without a charger and doesn't display its battery percentage on screen anymore. It shuts down completely when i remove the charger, and its LED keeps going on and off (sometimes yellow, which could mean a problem with the battery, but it also blinks red a lot). I've tried different chargers and restarted it several times too and i don't really know what else to try.

I've also tried to do a hard-reset, but it doesn't even allow it. The hard reset requires me pushing the refresh button while it starts up, but it only starts up once i let it go, which doesn't trigger the reset.
It goes into this 'hyperventilating' state sometimes, where its internal fan keeps going on and off. kind of sounds like a car that won't start. It has been doing that during rebooting sometimes, which makes it take longer to restarr and thus when i try to hard-reset it, blocking the reset.

I'm thinking that the battery might be damaged or disconnected. I don't know why it does that hyperventilating thing though. I would just keep using it with the charger, but i need this device for my studies and a lot of the classrooms don't have poweroutlets.
Does somebody know how to solve these problems? Do i need to replace the battery, or will a hard-reset fix it if i can make the hyperventilating stop?

It's a Chromebook 3380 from Dell with Chromium OS software and touchscreen. It was working pretty much flawlessly the past 4 years, and i didn't really see this coming.
 

managed

Allan
Moderator
Joined
May 24, 2003
Messages
15,820
You can check the battery connection by following the video below, but you probably need a new battery, it looks like the present one is not holding charge anymore. You should be able to get one from Amazon or Ebay.

 

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