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'CiD help' removal

Discussion in 'Virus & Other Malware Removal' started by dzasta87, Jan 14, 2008.

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  1. dzasta87

    dzasta87 Thread Starter

    Joined:
    Jan 14, 2008
    Messages:
    6
    Im continually getting CiD pop ups that are driving me crazy, despite having earlier removed it from my 'add/remove programs' list.
    Ive run multiple virus scan programs such as AVG, Adware scan and my Norton internet security, yet nothing seems to detect that I have a problem.
    I had a look at my HiJackThis log and couldnt see anything odd but my skills are kinda lacking in that department.....
    Can anyone help me remove this from my computer???
    Heres my HiJackThis log at present

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 5:55:47 PM, on 1/14/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Norton Internet Security\ISSVC.exe
    C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\acs.exe
    C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    C:\WINDOWS\system32\VTTimer.exe
    C:\WINDOWS\system32\S3trayp.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
    C:\Program Files\lg_fwupdate\fwupdate.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\Program Files\NETGEAR\WPN311\wlancfg5.exe
    C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    C:\Program Files\Java\jre1.6.0_02\bin\jucheck.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
    C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    C:\Program Files\Grisoft\AVG7\avgcc.exe
    C:\Program Files\Windows Live\Messenger\usnsvc.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [S3Trayp] S3trayp.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
    O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
    O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: NETGEAR WPN311 Smart Wizard.lnk = C:\Program Files\NETGEAR\WPN311\wlancfg5.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1199877304687
    O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
    O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
    O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

    --
    End of file - 7515 bytes
     
  2. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi,


    • Open Hijack This and click on the "Open the Misc Tools section" button.
    • Click on the "Open Uninstall Manager" button.
    • Click the "Save List" button. After you click the "Save List" button, you will be asked where to save the file. Pick a place to save it then the list should open in notepad.
    • Copy and paste that list here in your reply


    Next:

    Please Download NoLop to your desktop from one of the links below...
    http://www.spywareedge.net/nolop/NoLop.exe
    http://www.spywaretimes.com/Tools/download/21/chk,ed0778d88843ca2625ab6208a197bcc5/
    http://www.thespykiller.co.uk/forum/index.php?action=tpmod;dl=item16

    First close any other programs you have running as this will require a reboot
    Double click NoLop.exe to run it

    Now click the button labelled "Search and Destroy"
    <<your computer will now be scanned for infected files>>
    When scanning is finished you will be prompted to reboot only if infected, Click OK
    Now click the "REBOOT" Button.

    A Message should popup from NoLop. If not, double click the program again and it will finish Please Post the contents of C:\NoLop.log along with a new hijackthis log
    --If you receive an error, "mscomctl.ocx or one of its dependencies are not correctly registered," please download mscomctl.ocx to your system32 folder then rerun the program.--
     
  3. dzasta87

    dzasta87 Thread Starter

    Joined:
    Jan 14, 2008
    Messages:
    6
    I think I may have already solved the problem as Im no longer getting the annoying pop ups, and NoLop.exe didnt find any infected files. But here is the list of my add/remove programs as requested, please let me know if you notice anything unusual. Other than that, thanks for showing interest in my problem anyway!

    Adobe Flash Player ActiveX
    Adobe Reader 7.0
    Adobe Shockwave Player
    Athlon 64 Processor Driver
    DivX Codec
    DivX Player
    DVD Solution
    High Definition Audio Driver Package - KB888111
    HijackThis 2.0.2
    Java(TM) 6 Update 2
    LG ODD Auto Firmware Update
    LimeWire 4.16.1
    MSN
    Multimedia Launcher
    Nero 7 Ultra Edition
    NETGEAR WPN311 Wireless Adapter
    PC Probe II
    PowerDVD
    PowerProducer
    QuickTime
    Realtek High Definition Audio Driver
    VIA Platform Device Manager
    VIA Rhine-Family Fast Ethernet Adapter
    VIA/S3G Display Driver
    Windows Installer 3.1 (KB893803)
    Windows Live installer
    Windows Live Messenger
    Windows Live Sign-in Assistant
    ZoneAlarm
    ZoneAlarm Spy Blocker
     
  4. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, Unless all the LOP folders and files were deleted, (some have to be manually found and deleted) LOP might come back....

    The NoLop log, helps pinpoint any leftover folders....though you have taken out the infected files, perhaps, these folders need to be deleted.

    I don't see any of the leftovers in your Hjthis log....

    I can have you look for and get rid of, any LOP folders or files that are in the NoLop log....unless>> that is what you did already?
     
  5. dzasta87

    dzasta87 Thread Starter

    Joined:
    Jan 14, 2008
    Messages:
    6
    All I did was to re-install 'bitdownload', which initially started the problem, then indoing so 'CiD help' returned to my add/remove program list.... I simply uninstalled them both and deleted the bitdownload folder from my program files folder.... Here is my NoLop log however, please let me know if you notice anything suspect..... Thanks!


    ---Infection Files Found/Removed---
    NO INFECTION FILES FOUND - Cleaning Aborted.

    ---Listing AppData sub directories---

    C:\Documents and Settings\All Users\Application Data\Adobe
    C:\Documents and Settings\All Users\Application Data\Apple Computer
    C:\Documents and Settings\All Users\Application Data\Avg7 -- EMPTY Directory
    C:\Documents and Settings\All Users\Application Data\Close Poke Frag Ooze
    C:\Documents and Settings\All Users\Application Data\Cyberlink
    C:\Documents and Settings\All Users\Application Data\Dvd Shrink
    C:\Documents and Settings\All Users\Application Data\Mailfrontier -- EMPTY Directory
    C:\Documents and Settings\All Users\Application Data\Microsoft
    C:\Documents and Settings\All Users\Application Data\Symantec
    C:\Documents and Settings\All Users\Application Data\Wlinstaller
    C:\Documents and Settings\Default User\Application Data\Microsoft
    C:\Documents and Settings\Localservice\Application Data\Microsoft
    C:\Documents and Settings\Networkservice\Application Data\Microsoft
    C:\Documents and Settings\Tim\Application Data\Adobe
    C:\Documents and Settings\Tim\Application Data\Ahead
    C:\Documents and Settings\Tim\Application Data\Apple Computer
    C:\Documents and Settings\Tim\Application Data\Bittorrent
    C:\Documents and Settings\Tim\Application Data\Cyberlink
    C:\Documents and Settings\Tim\Application Data\Divx
    C:\Documents and Settings\Tim\Application Data\Identities
    C:\Documents and Settings\Tim\Application Data\Limewire
    C:\Documents and Settings\Tim\Application Data\Macromedia
    C:\Documents and Settings\Tim\Application Data\Microsoft
    C:\Documents and Settings\Tim\Application Data\Symantec
    C:\Documents and Settings\Tim\Application Data\Uniblue
    C:\Documents and Settings\Tim2\Application Data\Adobe
    C:\Documents and Settings\Tim2\Application Data\Identities
    C:\Documents and Settings\Tim2\Application Data\Macromedia
    C:\Documents and Settings\Tim2\Application Data\Microsoft
     
  6. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi Here are the LOP leftover folders to delete:


    C:\Documents and Settings\All Users\Application Data\Close Poke Frag Ooze


    ** Since none show in that HIjackthis log, you should re-run Hijackthis, and take a look, or post the new log and I will very quickly and post back to you if it is clean....
     
  7. dzasta87

    dzasta87 Thread Starter

    Joined:
    Jan 14, 2008
    Messages:
    6
    Ok, Ive now deleted that folder.
    Your help is much appreciated!!!

    Here is my new Hijackthis log.....

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 2:30:01 PM, on 1/17/2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\acs.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\wscntfy.exe
    C:\WINDOWS\system32\VTTimer.exe
    C:\WINDOWS\system32\S3trayp.exe
    C:\WINDOWS\RTHDCPL.EXE
    C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe
    C:\Program Files\lg_fwupdate\fwupdate.exe
    C:\Program Files\Windows Live\Messenger\msnmsgr.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Windows Live\Messenger\usnsvc.exe
    C:\Program Files\Java\jre1.6.0_02\bin\jucheck.exe
    C:\Program Files\LimeWire\LimeWire.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: ZoneAlarm Spy Blocker BHO - {F0D4B231-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
    O3 - Toolbar: ZoneAlarm Spy Blocker - {F0D4B239-DA4B-4daf-81E4-DFEE4931A4AA} - C:\Program Files\ZoneAlarmSB\bar\1.bin\SPYBLOCK.DLL
    O4 - HKLM\..\Run: [VTTimer] VTTimer.exe
    O4 - HKLM\..\Run: [S3Trayp] S3trayp.exe
    O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
    O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink DVD Solution\PowerDVD\PDVDServ.exe"
    O4 - HKLM\..\Run: [LGODDFU] "C:\Program Files\lg_fwupdate\fwupdate.exe" blrun
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: NETGEAR WPN311 Smart Wizard.lnk = C:\Program Files\NETGEAR\WPN311\wlancfg5.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/win...ls/en/x86/client/wuweb_site.cab?1199877304687
    O23 - Service: Atheros Configuration Service (ACS) - Unknown owner - C:\WINDOWS\system32\acs.exe
    O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

    --
    End of file - 3585 bytes
     
  8. Byteman

    Byteman Gone but Never Forgotten

    Joined:
    Jan 24, 2002
    Messages:
    17,742
    Hi, That looks good!
     
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