Cintiq 12wx pen doesn't work

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rayshido

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Apr 7, 2010
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I bought a new cintiq 12 wx and double checked everything is connected properly. Supposedly when you install the driver, you shold get a "Wacom Tablet Properties" function to adjust the cintiq. However the diagram in the instructions show that in those properties there should be a "grip pen" under the "tools" section. Mine does not have the pen so i cannot callibrate my cintiq like the instructions say. The pen does not work at all. I have tried drivers from wacom website and still nothing. I have reinstalled multiple times. Nothing has worked.

I have windows vista home edition i think, 64bit.
 
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