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Cintiq 13hd touch screen issues

Discussion in 'Windows Mobile Devices' started by AgileWhisk, Mar 21, 2017.

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  1. AgileWhisk

    AgileWhisk Thread Starter

    Joined:
    Sep 30, 2014
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    The touchscreen for a Cintiq 13hd only works with multi-touch gestures and not single/double touch clicks or drags but works with 3/4 finger gestures. The pen for it works with single touch, and single/double finger touch has worked in the past.

    I have tried restarting the device, checking the settings, checking any physical buttons or switches and reinstalling the touchscreen drivers but nothing has worked.

    I also suspect a windows 10 update may have caused the issue, however I cannot uninstall the most recent update (KB4013418). All other updates I can uninstall but this one I cannot.


    edit: I have found that this one update is causing a number of problems for many users. http://news.softpedia.com/news/marc...s-10-kb4013418-possibly-to-blame-513982.shtml
     
    Last edited: Mar 21, 2017
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