1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Cintiq 13hd touch screen issues

Discussion in 'Windows Mobile Devices' started by AgileWhisk, Mar 21, 2017.

Thread Status:
Not open for further replies.
  1. AgileWhisk

    AgileWhisk Thread Starter

    Sep 30, 2014
    The touchscreen for a Cintiq 13hd only works with multi-touch gestures and not single/double touch clicks or drags but works with 3/4 finger gestures. The pen for it works with single touch, and single/double finger touch has worked in the past.

    I have tried restarting the device, checking the settings, checking any physical buttons or switches and reinstalling the touchscreen drivers but nothing has worked.

    I also suspect a windows 10 update may have caused the issue, however I cannot uninstall the most recent update (KB4013418). All other updates I can uninstall but this one I cannot.

    edit: I have found that this one update is causing a number of problems for many users. http://news.softpedia.com/news/marc...s-10-kb4013418-possibly-to-blame-513982.shtml
    Last edited: Mar 21, 2017
As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/1187244

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice