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clean a hard drive

Discussion in 'Windows 7' started by Khrool, Feb 7, 2015.

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  1. Khrool

    Khrool Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
    Processor Count: 2
    RAM: 3690 Mb
    Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
    Hard Drives: C: Total - 281030 MB, Free - 210740 MB; D: Total - 19949 MB, Free - 2165 MB; E: Total - 4055 MB, Free - 1106 MB;
    Motherboard: Hewlett-Packard, 3577
    Antivirus: avast! Antivirus, Updated and Enabled

    I am out of town and needed a laptop cheap. I bought this at a pawn shop and it is doing the job. The laptop is loaded with junk that the previous owner downloaded including malware. I think most have been remove but not sure of it. There are also program I can't remove. I want to clean/wipe/format hard drive and have this computer like a new one. What software is available? It needs to be able to work for an idiot.LOL
    Thanks
     
  2. flavallee

    flavallee Trusted Advisor

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    What's the model name and complete model model number of that HP/Compaq laptop?

    What's the part/product number(P/N) on it?

    As soon as we get it correctly identified, we can determine if a recovery media disc kit is available for it.

    It should have a built-in partition that allows you to revert it back to its original factory condition and wipe out all the "debris" from its previous owner, but if it's been damaged or destroyed, you'll need the recovery media disc kit.

    Is the Certificate-Of-Authenticity sticker on it easily readable so you can see the complete Windows version and product key?

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  3. flavallee

    flavallee Trusted Advisor

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    Is that by any chance a Compaq Presario CQ57 series laptop?

    If it is, the complete model number will have a dash and additional characters after CQ57.

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  4. Khrool

    Khrool Thread Starter

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    Sorry for not providing the info. It is an HP 2000 Notebook PC. It has Windows 7 Home Prem OA. The Windows key is. I see two other sets of numbers, but don't know if they are a parts number. They are : 584037-001, and 00196-218-991-048. The recovery partition is taking up about 17 gigs, but when I open the folder, it's empty. I tried to show hidden folders with folder options but still see no folders.
     
  5. flavallee

    flavallee Trusted Advisor

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    There should be a product name and product number on it somewhere.

    If it's a HP 2000 series laptop, there should be a dash and additional characters after 2000.
    Example: 2000-2b09wm

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    Please edit post #4 and remove the product key before someone here sees it and decides to use it illegally.

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  6. flavallee

    flavallee Trusted Advisor

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    Here is the HP support site on how to do a system recovery in HP/Compaq computers that come with Windows 7.

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  7. Khrool

    Khrool Thread Starter

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    Thank you for the link as well as your time. I will be trying it. I got the info that it's an HP 2000 from looking at the system description in control panel. It has no other numbers after 2000
     
  8. flavallee

    flavallee Trusted Advisor

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    Go to Start - All Programs - Accessories - System Tools

    Select System Information

    Select System Summary

    Advise what's listed in these headings:

    System Manufacturer

    System Model


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  9. Khrool

    Khrool Thread Starter

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    All it says is "Hewlett Packard" as System Manufacturer and "HP 2000 Notebook PC", nothing else.
     
  10. valis

    valis Moderator

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  11. flavallee

    flavallee Trusted Advisor

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    That's pretty close to the same HP 2000 model that I was thinking about earlier.

    If I'm correct, the HP 2000 models were first sold in late 2013 and came with Windows 8.

    I remember Walmart selling them for about $298.00.

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  12. Khrool

    Khrool Thread Starter

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    It is close, but not it.
     
  13. flavallee

    flavallee Trusted Advisor

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    Since we can't confirm the exact identity of your "HP 2000 Notebook PC", we can't direct you to where to purchase a recovery media disc kit for it.

    Hopefully, the built-in recovery partition is functionable.

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  14. Khrool

    Khrool Thread Starter

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    How can I tell if it is functionable?
     
  15. flavallee

    flavallee Trusted Advisor

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    By using this link to the HP site that I provided you with in post #6.

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