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Clicking sounds, invisible pop-ups, audio ads

Discussion in 'Virus & Other Malware Removal' started by Bezz, Aug 2, 2010.

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  1. Bezz

    Bezz Thread Starter

    Joined:
    Aug 2, 2010
    Messages:
    6
    Been having this issue since a couple of days.

    Clicking sounds, like when you open a program. When that happens, I ALT+TAB and a Windows Explorer icon appears (I use Firefox), usually with ads or something related, I try to select it, but nothing happens, I ALT+TAB again, and the icon disappears. It doesn't happens always when it clicks, but most of the time. Hope that makes sense.

    Also audio ads on the background.

    Don't know if it matters, but when I disconnect from the internet and the pop-up issue gets way worse.

    Attached is the HijackThis log.

    Thanks in advance ~
     

    Attached Files:

  2. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    Hi

    Please do the following:



    Please download MBRCheck.exe to your desktop.
    • Be sure to disable your security programs
    • Double click on the file to run it (Vista and Windows 7 users will have to confirm the UAC prompt)
    • A window will open on your desktop
    • if an unknown bootcode is found you will have further options available to you, at this time press N then press Enter twice.
    • If nothing unusual is found just press Enter
    • A .txt file named MBRCheck_mm.dd.yy_hh.mm.ss should appear on your desktop.
    • Please post the contents of that file.



    NEXT



    Please download DDS from either of these links

    LINK 1
    LINK 2

    and save it to your desktop.
    • Disable any script blocking protection
    • Double click dds.pif to run the tool.
    • When done, two DDS.txt's will open.
    • Save both reports to your desktop.
    ---------------------------------------------------
    Please include the contents of the following in your next reply:

    DDS.txt
    Attach.txt.



    NEXT


    Download GMER Rootkit Scanner from here to your desktop. It will be a randomly named executable.
    • Double click the exe file.
    • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.

      [​IMG]
      Click the image to enlarge it
    • In the right panel, you will see several boxes that have been checked. Ensure the following are unchecked
      • IAT/EAT
      • Drives/Partition other than Systemdrive (typically C:\)
      • Show All (don't miss this one)
    • Then click the Scan button & wait for it to finish.
    • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
    • Save it where you can easily find it, such as your desktop, and attach it in reply.

    **Caution**
    Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
     
  3. Bezz

    Bezz Thread Starter

    Joined:
    Aug 2, 2010
    Messages:
    6
    Hi, thanks for the reply.
    Below are the text files. Sorry for the delay, GMER really took a long time.
     

    Attached Files:

  4. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    Hi

    Please do the following

    Download Combofix from here

    **Note: It is important that it is saved directly to your desktop**

    --------------------------------------------------------------------
    IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
    --------------------------------------------------------------------

    Double click on ComboFix.exe & follow the prompts.
    • When finished, it will produce a report for you.
    • Please post the C:\ComboFix.txt for further review.
     
  5. Bezz

    Bezz Thread Starter

    Joined:
    Aug 2, 2010
    Messages:
    6
    ComboFix log here.
     

    Attached Files:

  6. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    Hi,

    Please do the following:

    • Please open your MalwareBytes AntiMalware Program
    • Click the Update Tab and search for updates
    • If an update is found, it will download and install the latest version.
    • Once the program has loaded, select "Perform Quick Scan", then click Scan.
    • The scan may take some time to finish, so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected. <-- very important
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.

    Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



    NEXT

    **Vista users - right click on the IE icon and run as administrator

    Go here to run an online scanner from ESET.
    • Note: You will need to use Internet explorer for this scan
    • Turn off the real time scanner of any existing antivirus program while performing the online scan
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activeX control to install
    • Click Start
    • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
    • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
    • Click Scan
    • Wait for the scan to finish
    • Use notepad to open the logfile located at C:\Program Files\Eset\Eset Online Scanner\log.txt
    • Copy and paste that log as a reply to this topic and also let me know how things are now.
     
  7. Bezz

    Bezz Thread Starter

    Joined:
    Aug 2, 2010
    Messages:
    6
    Here's the Malware log:

    Malwarebytes' Anti-Malware 1.46
    www.malwarebytes.org

    Database version: 4384

    Windows 5.1.2600 Service Pack 3
    Internet Explorer 6.0.2900.5512

    8/2/2010 11:37:08 PM
    mbam-log-2010-08-02 (23-37-08).txt

    Scan type: Quick scan
    Objects scanned: 135285
    Time elapsed: 3 minute(s), 42 second(s)

    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 0

    Memory Processes Infected:
    (No malicious items detected)

    Memory Modules Infected:
    (No malicious items detected)

    Registry Keys Infected:
    (No malicious items detected)

    Registry Values Infected:
    (No malicious items detected)

    Registry Data Items Infected:
    (No malicious items detected)

    Folders Infected:
    (No malicious items detected)

    Files Infected:
    (No malicious items detected)


    -----
    Currently running ESET Online Scanner, will post the log as soon as it's done.
    Also, after using ComboFix the issue hasn't been happened again.
     
  8. Bezz

    Bezz Thread Starter

    Joined:
    Aug 2, 2010
    Messages:
    6
    And here's the log from ESET online scanner.

    [email protected] as CAB hook log:
    OnlineScanner.ocx - registred OK
    # version=7
    # iexplore.exe=6.00.2900.5512 (xpsp.080413-2105)
    # OnlineScanner.ocx=1.0.0.6211
    # api_version=3.0.2
    # EOSSerial=3dc4eae39e33b945bb570e966e998134
    # end=finished
    # remove_checked=false
    # archives_checked=true
    # unwanted_checked=true
    # unsafe_checked=true
    # antistealth_checked=true
    # utc_time=2010-07-29 09:40:48
    # local_time=2010-07-29 04:40:48 (-0600, Hora de verano de México)
    # country="United States"
    # lang=1033
    # osver=5.1.2600 NT Service Pack 3
    # compatibility_mode=1280 16777191 100 0 35693 35693 0 0
    # compatibility_mode=8192 67108863 100 0 0 0 0 0
    # scanned=221140
    # found=4
    # cleaned=0
    # scan_time=14325
    C:\Archivos de programa\ESET\nod32fix.reg Win32/HackAV.G application 00000000000000000000000000000000 I
    C:\Archivos de programa\Kaspersky Lab\Kaspersky Anti-Virus 2010\clldr.dll Win32/HackAV.FF application 00000000000000000000000000000000 I
    C:\Documents and Settings\user\Mis documentos\Downloads\Update.and.Crack-ASC-II-Mbb.rar a variant of Win32/Packed.VMProtect.AAA trojan 00000000000000000000000000000000 I
    ${Memory} Win32/HackAV.FF application 00000000000000000000000000000000 I
    # version=7
    # iexplore.exe=6.00.2900.5512 (xpsp.080413-2105)
    # OnlineScanner.ocx=1.0.0.6211
    # api_version=3.0.2
    # EOSSerial=3dc4eae39e33b945bb570e966e998134
    # end=stopped
    # remove_checked=false
    # archives_checked=true
    # unwanted_checked=true
    # unsafe_checked=true
    # antistealth_checked=true
    # utc_time=2010-08-03 06:23:21
    # local_time=2010-08-03 01:23:21 (-0600, Hora de verano de México)
    # country="United States"
    # lang=1033
    # osver=5.1.2600 NT Service Pack 3
    # compatibility_mode=512 16777215 100 0 0 0 0 0
    # compatibility_mode=1280 16777191 100 0 465443 465443 0 0
    # compatibility_mode=8192 67108863 100 0 0 0 0 0
    # scanned=151774
    # found=3
    # cleaned=0
    # scan_time=4706
    C:\Archivos de programa\ESET\nod32fix.reg Win32/HackAV.G application 00000000000000000000000000000000 I
    C:\Archivos de programa\Kaspersky Lab\Kaspersky Anti-Virus 2010\clldr.dll Win32/HackAV.FF application 00000000000000000000000000000000 I
    C:\Documents and Settings\user\Mis documentos\Downloads\Update.and.Crack-ASC-II-Mbb.rar a variant of Win32/Packed.VMProtect.AAA trojan 00000000000000000000000000000000 I
    # version=7
    # iexplore.exe=6.00.2900.5512 (xpsp.080413-2105)
    # OnlineScanner.ocx=1.0.0.6211
    # api_version=3.0.2
    # EOSSerial=3dc4eae39e33b945bb570e966e998134
    # end=finished
    # remove_checked=false
    # archives_checked=true
    # unwanted_checked=true
    # unsafe_checked=true
    # antistealth_checked=true
    # utc_time=2010-08-03 07:06:24
    # local_time=2010-08-03 02:06:24 (-0600, Hora de verano de México)
    # country="United States"
    # lang=1033
    # osver=5.1.2600 NT Service Pack 3
    # compatibility_mode=512 16777215 100 0 0 0 0 0
    # compatibility_mode=1280 16777191 100 0 503055 503055 0 0
    # compatibility_mode=8192 67108863 100 0 0 0 0 0
    # scanned=231804
    # found=5
    # cleaned=0
    # scan_time=12874
    C:\Archivos de programa\ESET\nod32fix.reg Win32/HackAV.G application 00000000000000000000000000000000 I
    C:\Archivos de programa\Kaspersky Lab\Kaspersky Anti-Virus 2010\clldr.dll Win32/HackAV.FF application 00000000000000000000000000000000 I
    C:\System Volume Information\_restore{38BC2182-1D58-4E11-88FB-033EEEF0B1FB}\RP459\A0053787.exe Win32/Inject.NDA trojan 00000000000000000000000000000000 I
    C:\System Volume Information\_restore{38BC2182-1D58-4E11-88FB-033EEEF0B1FB}\RP462\A0054080.exe Win32/Inject.NDA trojan 00000000000000000000000000000000 I
    ${Memory} Win32/HackAV.FF application 00000000000000000000000000000000 I
     
  9. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    Hi,

    Just some housekeeping to do now:

    Navigate to the following file and delete it:

    C:\Documents and Settings\user\Mis documentos\Downloads\Update.and.Crack-ASC-II-Mbb.rar


    NEXT


    [​IMG]
    Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
    • Download the latest version of Java Runtime Environment (JRE) 21 and save it to your desktop.
    • Scroll down to where it says JDK 6 Update 21 (JDK or JRE)
    • Click the Download JRE button to the right
    • Select the Windows platform from the dropdown menu.
    • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u21 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
    • Click on the link to download Windows Offline Installation and save the file to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
    • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-6u21-windows-i586-p.exe to install the newest version.
    • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
      • On the General tab, under Temporary Internet Files, click the Settings button.
      • Next, click on the Delete Files button
      • There are two options in the window to clear the cache - Leave BOTH Checked

        • Applications and Applets
          Trace and Log Files
      • Click OK on Delete Temporary Files Window
        Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
      • Click OK to leave the Temporary Files Window
      • Click OK to leave the Java Control Panel.


    NEXT


    You can delete the MBRCheck, DDS and GMER logs and programs from your desktop.


    NEXT


    Follow these steps to uninstall Combofix

    • Make sure your security programs are totally disabled.
    • Click START then RUN
    • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

    [​IMG]


    If there are any logs/tools remaining > right click and delete them.


    NEXT


    Below I have included a number of recommendations for how to protect your computer against malware infections.

    • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
      Strong passwords: How to create and use them
      Then consider a password keeper, to keep all your passwords safe.

    • Keep Windows updated by regularly checking their website at :
      http://windowsupdate.microsoft.com/
      This will ensure your computer has always the latest security updates available installed on your computer.

    • Make Internet Explorer more secure
      • Click Start > Run
      • Type Inetcpl.cpl & click OK
      • Click on the Security tab
      • Click Reset all zones to default level
      • Make sure the Internet Zone is selected & Click Custom level
      • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
      • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

    • Download TFC to your desktop
      • Close any open windows.
      • Double click the TFC icon to run the program
      • TFC will close all open programs itself in order to run,
      • Click the Start button to begin the process.
      • Allow TFC to run uninterrupted.
      • The program should not take long to finish it's job
      • Once its finished it should automatically reboot your machine,
      • if it doesn't, manually reboot to ensure a complete clean
      It's normal after running TFC cleaner that the PC will be slower to boot the first time.

    • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
      • Green to go
      • Yellow for caution
      • Red to stop
      WOT has an addon available for both Firefox and IE

    • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

    • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

    • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
      Think Prevention.
      PC Safety and Security--What Do I Need?.


    **Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


    Thank you for your patience, and performing all of the procedures requested.

    Please respond one last time so we can consider the thread resolved and close it, thank-you.
     
  10. Bezz

    Bezz Thread Starter

    Joined:
    Aug 2, 2010
    Messages:
    6
    Thank you very much for the help!
    You were awesome.
    I will follow all those steps right now.

    Again, thanks ~
     
  11. CatByte

    CatByte Malware Specialist

    Joined:
    Feb 24, 2009
    Messages:
    3,930
    you are welcome

    stay safe

    ~CB
     
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