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Client email issues

Discussion in 'Web & Email' started by BigWhiteDog, Mar 26, 2008.

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  1. BigWhiteDog

    BigWhiteDog Thread Starter

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    I work for a small web design company that host our own clients. I am not a server tech but I have to make do. Recent problem has come up. We have several clients that are having sporadic issues connecting to their mailboxes on our server. They are ALL using some form of outlook (which I personally don't use so I am not real up on it). The error is as follows....The host 'mail.naturalsolutionsplacerville.com' could not be found. Please verify that you have entered the server name correctly.
    Account: 'Internet mail', Server: 'mail.naturalsolutionsplacerville.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

    We are running a windows 2003 web edition server with IIS6 plesk 7.5.6 (reloaded) and MailEnable Standard 1.95 all leased form GoDaddy.

    Anybody have any ideas? This is not constant. Is it possible that there is some type of DNS issue? Or a problem with the mail program? Help!
     
  2. TerryNet

    TerryNet Moderator

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    Terry
    Good chance it could be DNS or something similar. See Thumbnail for what I got when putting that address into my address bar. I assume I would not be getting my email if that were what I was attempting. :eek:
     

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  3. BigWhiteDog

    BigWhiteDog Thread Starter

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    That particular page is the homework site for an intern of ours. I have a feeling that it comes from a change I had to make to the "default" site while working on an SSL issue. Now I have to fugure out where that was and how to undo it. Any clues?
     
  4. TerryNet

    TerryNet Moderator

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    I know nothing about this. The only thing I noticed, which may be a good clue to you, is the address given at the very top of my thumbnail, in the blue area. That indicates that there was some redirection from the address I typed into the address bar to the web page actually displayed.
     
  5. ibdreamy

    ibdreamy

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    I work for a webhost and email hosting company in tech support myself.
    How I go about trouble shooting email issues is I start from the ground up.

    1. I make sure they are using the correct name servers and test the email address is valid. http://hexillion.com/asp/samples/SimpleEmailValidation.asp
    2. Check their DNS records > http://network-tools.com/
    3. Go over all the settings with them that they are using in their Outlook config.
    4. If your company requires authentication and SSL you'll want to check they have those checked or unchecked however you guys require it.
    5. I'll send them test emails and if I recive a bounce back I check the headers for the error code and do a search for it.
    6. If you don't recieve a bounce back but they have been ask them to send you the headers of the bounce back and check the headers for the error.
    Check who they are sending too..It's possible your server is being blocked by a certain provider. Like ATT for example blocks a lot.

    I hope this helps some when trouble-shooting email issues. Good Luck!
     
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