Client with Slow downloading computer

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owen64

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Mar 22, 2010
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I have a client who's computer is having problems downloading from the net. It either times out or is going that slow that it would take hours to download even basic programs.
I have run a virus check, malware and spy ware check and have come up blank. I have checked how much downlaod they are allowed in case it has been reduced due to doing too much, not this. Have checke their connection and the figures they are getting is fine and their IP says they are recieving a similar speed it just isn't getting through to the computer.
I have advised them to go back to their IP provider and get a new modem as I think this is where the problem may be, but am looking for some suggestions in case there is an area that I haven't checked out.
Have tested the unit outside their home and it seems to run and download fine so the above was my last possible idea for where the problem may lay.
Can anyone give me any further ideas and where else to look as am fast running out of ideas.

Owen64
 

owen64

Thread Starter
Joined
Mar 22, 2010
Messages
9
The client has ADSL. Have tried to think of every other possability but still keep coming back to the modem.
 

owen64

Thread Starter
Joined
Mar 22, 2010
Messages
9
Have had a look at these links and have tried what has been suggested on these previously. It is only when this computer is downloading a file that there is the problem. I cleaned it early on which allowed it to open new pages etc quicker then when it is backlogged with too much history and cookies etc but this had no effect on it's downlaoding speed for new files.
Thanks for the idea and links though.

Owen64
 
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