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Clip Gallery Quits Immediately After Starting

Discussion in 'Business Applications' started by staylord, Feb 1, 2003.

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  1. staylord

    staylord Thread Starter

    Joined:
    Jun 3, 2000
    Messages:
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    When I use Microsoft Clip Gallery to insert a clip art picture, the clip gallery starts and then immediately quits. This happens in Word 2000, Publisher 98 and Frontpage 2000. I have read the Microsoft Knowledge Base Article - 260073.
    http://support.microsoft.com/default.aspx?scid=kb;en-us;260073
    My computer is not on a network. I use Windows 98. I am not sure what a network client is. I have tried Method 2 in the article but that didn't work. Should I download an updated Novell 32-bit network client. Why would I need one of these if I'm not on a Network? I have had this problem before and on previous occasions I've been forced to uninstalled Word, Publisher and Frontpage and then reinstalled them. I tried that this time but the problem reoccurred straight away.
     
  2. Anne Troy

    Anne Troy

    Joined:
    Feb 14, 1999
    Messages:
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    First Name:
    Anne
    Have you tried running repair of Office under Start-Settings-Control panel?

    Likely, if you installed Publisher last, it got goofed up then.

    Not nice to mix versions when you want to use the clip gallery.

    :D

    Always install the most recent version of (whatever) last.
     
  3. staylord

    staylord Thread Starter

    Joined:
    Jun 3, 2000
    Messages:
    11
    Hi!
    I have run detect & repair in both Word and Frontpage. I also tried uninstalling Office 2000, Frontpage and Publisher. I then reinstalled Office by itself but the problem was already there. Do you think if I upgrade to XP this would fix the problem?
     
  4. Anne Troy

    Anne Troy

    Joined:
    Feb 14, 1999
    Messages:
    11,746
    First Name:
    Anne
    You shouldn't have to do that.

    Uninstall Office and Publisher.

    Start-->Run-->

    type "regedit" without the quotes and hit enter.

    Browse to hkey_current_user\software\microsoft\office

    Delete the Office folder or rename it to OldOffice if you want to "back it up".

    Then reinstall Publisher first, into a folder called c:\Pub98 (or similar)

    Then reinstall Office, into a folder called c:\Office2K (or similar)

    I think that it will resolve your issues, and much less expensive than upgrading. I would not personally upgrade to XP if I had the choice, but because of my work, I must have it. If you mean upgrade to Windows XP, I don't believe this would resolve the issue either.
     
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