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Closing one Word document closes entire group

Discussion in 'Business Applications' started by Cookiegal, Jan 26, 2006.

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  1. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator Thread Starter

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    A friend is having this problem at her work that just started recently.

    She needs to have multiple Word documents open at a time and when she closes one, either via the shortcut icon or via File - close (not close all), it will close the entire group of Word documents.

    I'm not sure what version of Word she has but I think it's 2000.

    Any ideas? I can't check for malware because it's a large business and they have an IT department but they are stumped by this as well.
     
  2. Squashman

    Squashman Trusted Advisor

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    Well, I dont have a close all button in Office 2000. When I open up two word documents they open in two separate instances of Word. If I chose exit, it closes all the documents. If click close or the X, it just closes the document in focus.
     
  3. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator Thread Starter

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    I believe you can add "close all" via the "customize" option. I just mentioned that so no one would think that's what she clicked on by mistake.

    It's like the function of her regular "close" has been changed somehow to "close all".
     
  4. Technel

    Technel

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    I actually had this problem on another computer because of an older version of Microsoft Office, except it was actually with Excel (not Word). I know this is for Excel, but it should work the same for Word:

    http://www.contextures.com/xlfaqApp.html#TwoWindows

    In other words, do not click the [X] at the top, the one below it, because apparently when you create a new document in that version of Office, it creates it within the same group and is not a separate instance.
     
  5. bomb #21

    bomb #21

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    None that seem particularly rational.

    "Close All" should be available under "File" if Shift is held down before clicking on "File". But I think one would soon notice if Shift was stuck in Word anyway.

    Does the alternative CTRL+F4 work as it should?
     
  6. TonyJollans

    TonyJollans

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    It doesn't usually take much to stump IT departments when it comes to Word - they often consider it somehow inferior and never take the trouble to understand it.

    First question must be, particularly with Word 2000: Are you / is she sure that all documents are actually being closed? In Word 2000, when one document is closed the screen does not automatically show another open document - what it shows will depend on Windows and one can get the impression that Word has been shutdown when, in fact, it is simply in another, currently not visible, window.
     
  7. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator Thread Starter

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    Thanks for the suggestion but that's not the case here. It's not the same document opening twice as mentioned at that link. They are totally independent and separate documents, opened or created one at a time.

    When she attempts to close one document via file and close, she gets the grey box that asks if you want to save changes made to each of the other open documents in turn so she has to answer yes, no or cancel.
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator Thread Starter

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    I thought of the stuck Shift key too but if the Shift key were stuck then she would be typing in all caps and that's not the case either.

    I didn't know about the Crtl+F4 function so I'll have her try that. I tried it on mine own computer and it doesn't do anything but I have Office 2003. I also never installed this keyboard's software so that could be factor.

    Thanks for the suggestions. (y)
     
  9. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator Thread Starter

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    Thanks for replying. This is interesting. I'll have to check that out. I'll fire up my old computer that has Word 2000 and do some testing.

    The odd thing though is that this just started happening recently so that's the strange thing.

    I did take a quick look in Task Manager at the running processes and didn't spot anything out of the ordingary. I'm not allowed to download HijackThis or anything so my hands are tied to check for potential problems that way.
     
  10. TonyJollans

    TonyJollans

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    If Word actually closes following the prompt to save changes then she is executing the Exit command not the Close (or Close All) command.

    I can imagine that somebody changing the Windows in Taskbar option in Word 2002/3 might click the wrong "X" by mistake, and do this but can't see how it can happen in Word 2000 or by selecting File > Close (in any version).
     
  11. Anne Troy

    Anne Troy

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  12. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator Thread Starter

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    Thanks Dreamboat! (y)
     
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