Closing Outlook Exp leaves residual process running.

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Anthony2816

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Jan 28, 2003
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A few weeks ago I began to have a problem when shutting down Windows XP (SP1): Often the shutdown process is halted with a window saying "MCI Command Handling Error"...it can't end a program, and I have to click "End now" to get the computer to resume its shutdown. Sometimes this happens more than once. Had no success in figuring this out, UNTIL! I've discovered it's linked to another problem:

If I close Outlook Express, it leaves a process running. Task Manager (Processes) reveals that "msimn.exe" is still running, with zero CPU usage, and mem usage of around 10k. If I open and close OE five times, I end up with five "msimn.exe" processes in Task Manager.

If I close all these processes before I shutdown the computer, I don't get the MCI Command Handling Error.

Anyone have any idea what to do? I tried the MS Knowledge base and found nothing.
 

Del

Joined
Aug 31, 2001
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Are you sure the file name is msisn.exe?? Can't find anything on it anywhere.
msimn.exe is the executable for OE..
:confused:
 

Del

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When you open OE, does it open right up, or are you clicking it several times?
Does OE work ok except for this?
 

Anthony2816

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OE opens fine with one click, and otherwise behaves fine. The only thing unusual is that residual process it leaves when I close it.

I have another computer using OE under WinXP. I checked that one, and the msimn.exe process closes as soon as I close OE. I presume that's what's supposed to happen. It just doesn't behave on my main machine.

Think uninstalling and reinstalling OE might be indicated? I can't think of anything else to try.
 

Anthony2816

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I'll try it, but that sort of procedure makes me nervous since I installed SP1. Whenever it keeps asking for the original WinXP disk, it makes me think it's going to overwrite a bunch of SP1 files with the original versions, and screw things up proper.
 

Anthony2816

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I think it may have been since I installed Outlook Express (about a month ago). I'd been using Eudora for years, but recently my DSL joined up with Yahoo, and for some reason Eudora was no longer able to authenticate me with the new email server, so I switched to Outlook Express. Did it on my computer and on my wife's, but this problem only arose on mine.
 
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I agree with the previous poster. Try to repair IE and see if the issue continues to occur.
 

Anthony2816

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Well, I tried running "sfc /scannow", and after considerable time it got to about the halfway point of reading the CD, and then just quit working.

Perhaps it doesn't work once SP1 is installed?

I'll try uninstalling and reinstalling OE, and report back later.
 

Anthony2816

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Jan 28, 2003
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Oh well. That didn't work, either. I opened up Control Panel's "Add/Remove Windows Components" and unchecked Outlook Express. Windows futzed around a bit, and then said it had finished uninstalling. I rebooted just to tidy up loose ends, restarted Control Panel just to be sure that OE had been uninstalled (and indeed, the checkbox is now unchecked, showing that OE is no longer installed).

I then noticed that my OE icon was unchanged. I clicked it, and up popped OE! Exactly as I had left it.

Looks like yet another example of Microsoft making sure you can't remove their programs.

And of course when I exited my uninstallable OE, it left an instance of MSIMN.EXE running in my process list....

(Just for the fun of it, I tried running that "sfc /scannow" program again to "repair" OE. This time it got just beyond the halfway point, and then completely locked up the WinXP desktop.

Any other suggestions that don't include the words "format" and "C drive"?
 

Anthony2816

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Okay, I did the reg edit and reinstalled OE. (I can tell it actually reinstalled because Zone Alarm noticed that the executive had been altered).

But the problem remains. Each time I run OE, it leaves a residual running process.
 
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